Jan 17, 2020Full time
The Accounts Receivable Specialist I is responsible for ensuring that delinquent accounts are brought up to date by communicating directly with members through daily, professional correspondence, inbound and outbound telephone calls. Examples of Essential Functions: Meets and exceed all daily productivity, calls-per-hour (CPH), call quality evaluations (CQE), and all other metrics. Negotiate payment terms, reconciling past due amounts and offer settlements to enhance the member to consider a new membership with CFF. Analyzes and documents reason for past due payments, reviewing terms of sales, service or credit contract with customer Prepares and mails final demand letters Work with AR Management to identify process deficiencies and implement established best practices. Confirms current address on “returned collection” mail, by calling member, internet search for current address and/or reverse directory search Files preparation of Bad Debt write-off accounts Primary contact for accounts past due and requiring additional collections treatment. Tacks and Mails 30-60-90 day collection letters & credit card/EFT decline letters Maintain and consistently update and monitor a past due account portfolio by contacting delinquent customers via telephone, email and letters. Maintains filing system for agency assigned accounts Meet or exceed individual cash targets and call volume as assigned on a monthly & quarterly basis. Educates members on basic cancellation policies, collects amounts due and negotiates settlements Maintains accurate Daily Collection Activity Log Ability to communicate effectively verbally and in writing Regular and predictable attendance Other duties as assigned Qualifications: Minimum 4 year’s office or 6+ years at Cal Fit. 2 year collections experience preferred Ability to work at a fast pace; initiative and results-focused Strong influence and presentation skills. Proficient in MS Windows/Outlook; ability to type 40 words Strong communication skills; proficiency in written and spoken English Education: High School Diploma or GED required A.A. preferred Hours: Full-Time position 8:00 a.m. - 6:00 p.m. Reasons to Bring your It to Cal Fit (depending upon position/ask your interviewer): Paid Time Off 1st year Medical, Dental, Vision Insurance Free Membership at all clubs for you & dependents Monthly & Annual Bonuses Employee Referral Bonus Base plus Commission Employee Appreciation Program Employee Assistance Program Voluntary Life, Accident, Cancer, Disability Insurance Complimentary Notary Services Child Care/Kidz Klub available to Child Care employees during work Midday work-out break for managers Discounted Personal Training Manager Training Programs California Family Fitness is an equal opportunity employer. All offers of employment for Accounts Receivable Specialist I are contingent upon successful completion of a drug test and background investigation.