Niello Volkswagen
Our Mission We are committed to providing distinctive
automotive products and exceptional service
while treating our customers and employees
with unyielding integrity  Our Vision
To be Northern California's
leading automobile dealer
for the products we represent Our Core Values
We are a team
We respect each other
We encourage self-improvement
We hold high expectations
We embrace change
We enthusiastically value our customer
We support our community
Jan 02, 2019
Works alongside an assigned technician to learn to perform quality vehicle service maintenance and repairs. Assists assigned technician as needed. Delivers customer cars to service stalls as requested by technicians. Picks up parts from the parts department as directed by technicians. Performs safety inspections, oil changes, lubrication work, basic maintenance, and minor repairs as directed. Replenishes supplies as requested by technicians or service manager. Reports machinery defects or malfunctions to supervisor. Attends training classes and departmental meetings. Operates all tools and equipment in a safe manner. Provide coverage for other positions in the Service Express as needed (backfill for lunches, illness, vacation, etc). Perform other tasks as directed by Manager. Inspects vehicles for noticeable defects, such as dents, scratches, torn upholstery, and poor mechanical operation. Uses proper eye, hand, and body protection when using products that require protection. Maintains shop in clean and presentable condition at all times. Parks cars as directed by Service Manager. Operates all tools and equipment in a safe manner.Reports any safety issues immediately to management. Cooperates and assists other personnel in the repair and prepping of vehicles.
Niello Volkswagen Sacramento, CA, USA Full time
Jan 02, 2019
SUMMARY Completes all work assigned by the supervisor, manager or shop foreman. Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, on numerous makes and models, in addition to being specialized in particular areas of repair. ESSENTIAL DUTIES/REQUIRMENTS   include the following. Other duties may be assigned. Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards. Diagnoses cause and malfunction and performs repair. Communicates with parts department to obtain needed parts. Saves and tags parts of the job if under warranty or if requested by customer. Examines assigned vehicle to determine if further safety or service work is required or recommended. Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time. Documents all work performed and recommended on repair order. Road test vehicle when required. Participates in manufacturer-sponsored training programs, schools, and events. Keeps abreast of manufacturer technical bulletins. Reports machinery defects or malfunctions to supervisor. Ensures that customers’ cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle. Keeps shop area neat and clean. Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received. Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Attends training classes and departmental meetings. Operates all tools and equipment in a safe manner. Reports to work with a positive attitude, on time and ready to work. Maintains high customer satisfaction standards. Compensation: DOE Smog Certification a plus but not required Location:   Service in Sacramento, CA
Niello Volkswagen Sacramento, CA, USA Full time
Jan 02, 2019
SUMMARY Provides administrative and clerical support to the Business Office in the capacity as outlined below.  ESSENTIAL DUTIES   include the following. Other duties may be assigned.  Reports to work with a positive attitude, on time and ready to work. Maintains high customer satisfaction standards. Maintains a professional appearance. Keeps work area neat and clean. Answer and route all incoming calls to the proper person. Communicate with callers in a professional, friendly and efficient manner, while striving to minimize the time they are on hold. Take thorough messages, indicating the caller’s name, company if applicable, the time and message the caller wishes to leave. Communicate messages to the appropriate parties in a timely manner. Provide basic information to callers who have general inquiries. Assist business office with miscellaneous duties, when time allows. Notify telephone maintenance company of switchboard difficulties. QUALIFICATIONS Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient. Clean DMV. Location:   Business Office in Sacramento, CA 
Niello Volkswagen Sacramento, CA, USA Full time
Jan 02, 2019
FUNCTION Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. RESPONSIBILITY Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Prepares and administers an annual operating budget for the service department. Maintains reporting systems required by general management and the factory. Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys. Strives for harmony and teamwork within the department and with all other departments. Develops and implements a marketing plan which promotes new and repeat business. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Accounts for all documents; ensures that none are missing and all are processed correctly. Insure excellent customer handling, including quick resolution to any customer complaints to the customer’s satisfaction and within Company guidelines. Maintain CSI ratings as provided by the factory or measured through other sources. Holds weekly department meetings. Directs and schedules the activities of all department employees. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors and follows up on parts orders with the parts manager to ensure availability. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Informs repair technicians of time allowances on each repair order. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Ensures that the work areas and customer waiting area are kept clean. Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. Serves as liaison with factory representatives. Ensures that customers' service files are up-to-date and readily available for reference. Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership's guidelines. Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. Attends managers’ meetings. Maintains safe work environment. Maintains a professional appearance. SUPERVISORY RESPONSIBILITIES Manages subordinate employees in the Service Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, gained through education and experience. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Four to six years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra.. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS   Valid Driver's License Location:   Service in Sacramento, CA 
Niello Volkswagen Sacramento, CA, USA Full time
Jan 02, 2019
SUMMARY Sells/leases new- and used-vehicles at dealership. Meets gross profit, volume, and customer satisfaction standards.   ESSENTIAL DUTIES   include the following. Other duties may be assigned. Satisfies the transportation needs of vehicle purchasers. Sells/leases and delivers a minimum of 8 units per month. Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot. Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Explains fully product performance, application, and benefits to prospects. Describes all optional equipment available for customer purchase. Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive. Utilizes dealership sales control and follow-up system. Exhibits high level of commitment to customer satisfaction. Knows and understands the federal, state, and local laws which govern retail automobile sales. Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. Attends product and sales training courses as requested by sales manager. Keeps abreast of new products, features, accessories, etc., and their benefits to customers. Knows and understands equity and values, and is able to explain depreciation to the customer. Ensures that the sales manager has an opportunity to meet each customer. Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.). Writes complete sales orders and processes paperwork in accordance with established dealership policies. Prepares sold vehicles for customer delivery prior to customer arrival. Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating feures, warranty, and paperwork. Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. Schedules first service appointment. Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met. Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. Maintains a prospect development system. Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Attends sales meetings. Maintains professional appearance.   QUALIFICATIONS Sales experience preferred. Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient – must be skilled in MS Word, Excel, and Outlook. Clean DMV. Location:   Sales in Sacramento, CA 
Niello Volkswagen Sacramento, CA, USA Full time
Jan 02, 2019
SUMMARY Assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership on behalf of the dealer. Fulfills responsibility through the use of sound business management practices. Plans, motivates, and coordinates the activities of the management team. ESSENTIAL DUTIES   include the following. Other duties may be assigned. Possesses outstanding product knowledge, and is able to coach and explain to others, the operations of Land Rover vehicles and their off-road capabilities: a "zealot “. Implements processes within the Centre in keeping with the "Land Rover Retail ., specifically, salary-based pay plans, cross-training for all employees, follow-up system processes, floor traffic tracking process, no-hassle sales process. Creates a viable Centre Business and Marketing plan.  Provides an accurate, timely monthly financial statement to LRNA, and strategically manages financial resources to maximize Centre profitability.  Implements tactical programs as required by market and business conditions to maxim and profitability.  Publicizes the Centre via appropriate advertising and marketing within the Centre.  Directs the activities of the sales team to encourage sales guides in reaching their targets with new and used Land Rover vehicles, other used 4x4 vehicles, vehicle Kit and personal goals ensures that all aspects of the sales process are easy and hassle-free for customers.  Directs the activities of the after-sales team (service, parts and technicians) to ensure that all service processes are efficient and convenient for customers.    Holds regular Centre team meetings to communicate with employees about all aspects of the business: specifically focusing upon performance against Business Builder measures, and overall Centre goals. Is responsible for ensuring that all Centre employees attend the required training in order to do their jobs, and that any training needs are planned for within the Centre business plan.    Works with Land Rover North America to schedule, communicate and carry out any programs spearheaded by LRNA, for example, the Land Rover Way Workout, 4x4 Authority, etc. Provides individual coaching to Centre employees as required, regarding their job performance and personal development.   Is responsible for the recruitment of all employees within the Centre, including drafting appropriate job descriptions and advertisements, interviewing candidates, and inducting them into the operations of the Centre when they are hired. Conducts regular performance appraisals for staff under his/her direct control, and ensures that other managers within the Centre do the same for staff under their direct control.  Provides guidelines and parameters for the level of empowerment of each Centre employee to ensure they know exactly what they can do to assist in satisfying a customer with a complaint.    Works with the Centre team to plan and coordinate Centre-sponsored events, such as off- roading, service clinics, customer focus groups, etc. to meet Land Rover Centre standards, and provide a value-added service for customers. Is able to appropriately merchandise the Centre environment with Gear, Kit and artifacts to fully reflect the Centre philosophy.  Works with the Centre team to encourage cross-departmental knowledge and expertise. Has processes in place to allow employees to back each other up during busy periods.  Creates a positive work environment, which is a fun place to be for employees and customers alike.  Develops processes and programs to identify and reward owner loyalty, for example, incentives for repeat buyers.  Establishs objectives with each department manager and follow up to insure everything possible is  done to achieve same.  Analyze market for new and used vehicles, service and parts business to insure that objectives are proper.    (factory supplied composites, sales, etc.) Ensure adequacy of all staffing and compensation programs.   Control the level of all receivables and insure prompt collection. Assure compliance with all regulatory or other legal requirements in all areas (e.g., advertising,    Bureau of Automotive Repair regulations, DMV regulations, insurance regulations, Truth in Lending, Warranty requirements, etc., etc., etc.) Assure the maximum level of professionalism and ethical standards of all personnel in the handling of all public   customer contact and relation issues. Assure maximum employee morale and promote total dealership teamwork.  Assure proper maintenance and appearance of lot and facility.   Conduct regular staff and financial results meetings with department managers Keep President informed of all relevant and/or significant events and information.  Cultivate relationships, communication and teamwork with other Niello GM’s.   Dealership performance must be equal to or above average group performance, most importantly, but not exclusively,on department net profit and asset control.    Niello Company Group Composite. Dealership performance must be equal to or above average group performance.  Manufacturer provided composites. Dealership performance must be above averages.   CSI Reports. Dealership performance must be above local, regional or national averages MARGINAL DUTIES   include the following. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES Manages subordinate supervisors who supervise employees in the Sales, Service and Parts Departments.  Responsible for the overall direction, coordination, and evaluation of this unit.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Two to four years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License State Sales License PHYSICAL DEMANDS    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee frequently is required to stand, walk, sit, and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. WORK ENVIRONMENT    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions.  The noise level in the work environment is usually moderate. ACCOUNTABILITY To the CFO, Controller and all owners of the corporation.
Niello Volkswagen Sacramento, CA, USA Full time
Jan 02, 2019
General Responsibilities: Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Writes up customer's vehicle problems accurately and clearly on repair order. Test drives the vehicle with customer as needed to confirm the problem or refers to test technician. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time." Checks with dispatcher, if necessary. Obtains customer's signature on repair order; provides customer with a copy. Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Keeps service department forms, menus and pricing guides up-to-date. Explains completed work and all charges to customers. Maintenance of customer information in accordance with current regulations. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Dependability; Prepared for work on time. Maintains a professional appearance. Keeps work area clean. Location:   Service in Sacramento, CA 
Niello Volkswagen Sacramento, CA, USA Full time