Backgrounds Online

Background Screening Solutions

Oct 04, 2019
Job Purpose Account Managers will analyze and manage client relationships, review product and order patterns and provide feedback or strategies for screening compliance and best practice.   Due to the sensitive and timely nature of employment screening and background checks, this position requires an acute attention to process and detail.    Essential Duties & Responsibilities Greet clients via phone, email and chat. Effectively explain our website to new and existing clients. Interact professionally with clients, educate them on products, upselling when applicable.  Manage client contracts, organize client files and maintain good business rapport. Communicate well with colleagues in a prompt and professional manner. Follow up with clients to maintain valid payment methods and positive account balances. Learn and maintain knowledge of the background screening industry and compliance standards. Work in a team-oriented and professional environment.    Qualifications & Skills Positive energy and attitude. Must be a TEAM player and play well with others. Effective and prompt problem solving skills particularly when working analytic. Strong computer literacy and web savvy. Professional verbal and written communication skills. Have previous client support experience. Experience using the Microsoft Office suite. The ability to type 50+ WPM.   Education & Experience College degree preferred but not required.  3-5 years client support, customer service or similar experience.   Job Type Full-time (M-F) Job Location Sacramento, CA 95811 Getting Started Send your resume to hr@backgroundsonline.com . Please include “Account Manager” in the subject line.    
Backgrounds Online Midtown, Sacramento, CA, USA Full time
Oct 04, 2019
Job Purpose Specialist is responsible for processing and analyzing background check reports and data, compliance documents and general quality control of sensitive information. Specialist will assist clients and applicants via phone, email and chat on a variety of support topics, while delivering top level, prompt and courteous support.   Due to the sensitive and timely nature of employment screening and background checks, this position requires an acute attention to process and detail.      Essential Duties & Responsibilities Greet clients and applicants via phone, email and chat. Engage in conversation to identify client or applicant needs and efficiently resolve them. Effectively explain our website to new and existing clients or applicants. Communicate well with colleagues in a prompt and professional manner. Multitask between client support and operational job duties. Learn and maintain knowledge of the background screening industry and compliance standards. Perform internet research to assist in the operations process. Perform data entry by request from new or existing clients. Work in a team-oriented and professional environment.    Qualifications & Skills Positive energy and attitude. Must be a TEAM player and play well with others. Effective and prompt problem solving skills. High level attention to detail. Web savvy and computer literate. Professional verbal and written communication skills. Have previous client support experience. Experience using the Microsoft Office software suite. The ability to type 50+ WPM.   Education & Experience College degree preferred but not required.  3-5 years client support, customer service or similar experience.   Job Type Full-time (M-F) Job Location Sacramento, CA 95811 Getting Started Send resumes to hr@backgroundsonline.com . Please include “Operations & Client Support Specialist” in the subject line.
Backgrounds Online Midtown, Sacramento, CA, USA Full time