Folsom premium outlets

Customer Service Representative

Folsom Premium Outlets

Info Center

 

Great job for a college student! Look forward to a fun shift filled with a variety of people and tasks that makes your day fly by! Access to know the best sales and take advantage of discounts!

This position is responsible for serving as a customer service source, providing various tasks for Info Center office, customers and tenants. This position is the front line position and Simon's only interaction with its customers; consequently, strong customer service skills are essential.

Ability to work a flexible schedule including weekdays, (approx 11am - 5pm), weekends (apprx. 10am - 7pm and every other Friday and Sunday off) and holidays. Schedule will vary from 24 - 27 hours per week, but is very consistent.

PRINCIPAL RESPONSIBILITIES:

  • The successful candidate's responsibilities will include, but not be limited to:
  • Responsible for representing Simon to customers by providing high quality, efficient service.
  • Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, etc. and ensuring that all displayed information is current and relevant.
  • Ability to respond to customer inquiries and advise on the appropriate resolution.
  • Maintains confidentiality and follows the code of ethics.

  MINIMUM QUALIFICATIONS:

  • General mathematical aptitude, computer literacy in applicable software, strong communication skills and must be multi-task oriented.
  • Must be at least 18 years of age
  • A high school diploma
  • 1-2 years of customer service/sales background preferred.
  • Ability to spend 50-80% of his/her time on their feet when providing services to all internal and external customers.
  • Ability to effectively perform multiple tasks for up to 8 hours at a time.
  • Must be articulate, outgoing and present a professional, pleasant and courteous appearance at all times
  • 1-2 years of customer service or sales background preferred.
  • Position is considered temporary pending 90 day performance.

 

Please apply through the following link ONLY:

http://bit.ly/2uCC4tb