Oct 23, 2018
JOB SUMMARY: The Fish, Meat, and Poultry Assistant Manager is responsible for overseeing and directing all aspects of Fish, Meat, and Poultry operations in the absence of and per the direction of the Fish, Meat, and Poultry Manager. The Fish, Meat, and Poultry Assistant Manager ensures accurate and efficient filling of customer requests, attractive and full displays, and consistently phenomenal customer service. This position upholds management best practices, develops and mentors department personnel, adheres to labor and food safety guidelines, and ensures others maintain compliance with policy and procedures by establishing clear expectations in a manner that upholds the values of Sacramento Natural Foods Co-op and the cooperative identity.
DEPARTMENT : Fish, Meat, and Poultry
REPORTS TO: Fish, Meat, and Poultry Manager
FLSA STATUS : Non-exempt
SUPERVISES: Fish, Meat, and Poultry Clerks
ESSENTIAL DUTIES AND RESPONSIBILITIES
Uphold all Co-op policies, procedures and expectations.
Under the direction of the Fish, Meat, and Poultry Manager, ensure the department operates effectively and efficiently; facilitate day-to-day operation and guarantee performance standards are met and that employees consistently work towards their ideal and peak performance.
Exceed our customers’ expectations for service and provide a welcoming environment for all people and all diverse backgrounds and in accordance with the Co-op’s customer service standards.
Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional manner that markets our cooperative advantage.
Maintain a calm and friendly demeanor with all customers and in all situations.
Monitor and ensure that staff keep work areas neat, clean and orderly.
Stock of fish, meat, and poultry following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and organic quality standards.
Follow proper procedures for opening and closing.
Order products following proper procedures as directed by supervisor.
Take special orders from customers.
Maintain a working knowledge of fish, meat, and poultry vendors and their products including how these suppliers meet our organic quality standards.
Maintain a working knowledge of department delivery schedules.
Receive orders, weigh in product, inspect for quality, record date received, and fill out receiving reports and other paperwork as needed.
Organize and maintain cleanliness of walk-in cooler and all work areas, rotating product and noting products that need to be ordered.
Take customer orders over the counter, help customers making selections, and suggest uses for products to customers.
Process customer orders following proper procedures for preparing and packaging products.
Maintain department sanitation standards following proper Good Organic Retailing Procedures (GORP) for cleaning utensils, counters, sinks, cutting surfaces, walls, and floors.
In collaboration with the Fish, Meat, and Poultry Manager create, develop, communicate, implement, audit, and evaluate operating standards and procedures and make adjustments as needed.
Know and adhere to all aspects of the Employee Handbook, current policies and procedures, safety programs, and collective bargaining agreements.
Establish clear expectations for direct reports and support direct reports to ensure expectations are exceeded.
Delegate and assign tasks for department personnel as needed and ensure tasks are completed.
Provide adequate and timely communication with the Fish, Meat, and Poultry Manager in regards to problems/concerns, opportunities, recognition, and other matters of importance.
Supervise work performance and conduct of personnel and support the Co-op’s performance management practices in accordance with Co-op policies, procedures, labor and legal guidelines.
Model behaviors that support the values of the Co-op, through supportive and participatory leadership, promoting cooperation, team building, and motivating employees to achieve goals.
Immediately address and report concerns with employee behaviors or work performance to the Fish, Meat, and Poultry Manager and support them in investigating and addressing the concern appropriately.
Monitor and help ensure that Fish, Meat, and Poultry staff are properly attired, including chef coat, hat, and nametag, and are mentally and physically prepared for work duty upon arrival.
Help create and facilitate trainings for employees that enhance and build upon their skills, knowledge and abilities. Ensure new hires are trained appropriately and effectively.
Contribute to regular performance evaluations and provide coaching as needed.
Support the Co-op’s security and safety protocols and establish strong departmental control measures.
Note absences, tardiness, shift changes, and other variances or patterns according to procedure. Reallocate labor as needed to meet operating needs.
Coordinate and authorize breaks for cashiers in accordance with Co-op policy, collective bargaining agreement, and the needs of the department.
Assist Fish, Meat, and Poultry Manager with scale system as needed.
Order and maintain adequate supplies.
Support recruitment practices by screening and interviewing applicants per management’s direction.
Support Sacramento Natural Foods Co-op’s marketing and outreach initiatives and contribute to marketing, outreach, and events as requested.
Model communications with staff that are timely, clear, direct, and respectful.
Model leadership behaviors to motivate staff and encourage teamwork.
Treat staff equitably, fairly, consistently, and with respect.
Work with the Fish, Meat, and Poultry Manager on scheduling and budgeting as requested.
Assist in inventory counts, storewide cleaning, and other projects as needed.
Attend meetings and events as requested.
Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until equipment has been improved.
Maintain working knowledge of and ability to perform all duties of direct reports.
Adhere to department dress code.
Demonstrate support for the cooperative values and principles daily.
Compile information and contribute to reports as needed.
Know and uphold the Co-op Manager General Responsibilities daily.
Perform other duties and work in other departments as assigned.
ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Identify and resolve problems in a timely manner.
Manage difficult or emotional customer situations.
Communicate respectfully at all times.
Respond promptly to customer needs.
Respond to requests for service and assistance.
Make self available to staff.
Delegate and direct duties and assignments tactfully and effectively.
Develop staff’s skills and encourage growth.
Train and coach employees.
Continually work to improve supervisory skills.
Adapt to changes in the work environment.
Manage competing demands.
Deal with frequent change, delays, and unexpected events.
Attendance and Punctuality
Consistently report to work and arrive on time.
Ensure work responsibilities are covered when absent.
Arrive at meetings and appointments on time.
Respond to management direction.
Commit to meeting department goals and expectations.
Complete tasks on time.
Demonstrate accuracy and thoroughness.
Look for ways to improve and promote quality.
Apply feedback to improve performance.
Monitor own work to ensure quality.
Work quickly and accurately with a sense of urgency.
Meet productivity standards.
Strive to increase productivity.
Safety and Security
Use equipment and materials properly.
Protect the safety of self, co-workers, and Co-op customers at all times.
Report any potentially harmful equipment or situations to immediate supervisor without delay.
Report safety-related accidents and incidents immediately to a manager.
Follow all safety policies and procedures.
Operate equipment properly and in a safe manner that will not lead to injury of self or others.
Follow all safe food handling guidelines as required by local, state, and federal laws.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Comprehend complex instructions, correspondence, and memos.
Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
Effectively present information in one-to-one and small group situations to employees and customers.
Add and subtract two digit numbers and multiply and divide with 10’s and 100’s mentally.
Perform these calculations using units of U.S. currency and weight, volume, and distance measurements.
Apply common sense understanding to carry out detailed written or oral instructions.
Deal with problems involving a few concrete variables in standardized situations.
Prioritize work tasks, multi-task, and maintain focus.
Create, implement and improve procedures.
Computer and Calculator Skills:
Knowledge of Word, Excel, Email software, and 10-key.
3+ years’ previous experience in customer service.
2+ years’ previous experience handling fresh fish, meat, and poultry.
Maintain and update as needed Serv Safe certification.
ESSENTIAL PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent Physical Demands
Stand for extended periods of time.
Use hands to grasp, handle, and feel.
Reach with hands and arms.
Walk, climb, balance, and stoop.
Lift and move up to 30 pounds.
Talk and hear.
Occasional Physical Demands
Lift and move up to 50 pounds.
Specific Vision Ability
Close vision, distance vision, peripheral vision, and depth perception.
Evening and weekend availability.
The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Extreme cold (non-weather).
Standing on cement floors.
Fumes or airborne particles ranging from natural to chemical.
Hand washing and wearing disposable gloves.
Work with knives and other tools including plastic and metal.
Work with various cleaning products including bleach.
Handle meat, seafood, dairy, and other animal products as well as nuts, soy, corn, and other non-animal products.
Cold to hot, and wet or humid conditions (weather and non-weather).
The noise level in the environment is usually moderate to loud
May require travel with various forms of transportation including overnight stays
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.
Sacramento Natural Foods Co-op
Sacramento, CA, USA