ReferralExchange

GREAT PEOPLE. SUPPORTIVE ENVIRONMENT.

We offer a fun, collaborative workplace, with a team that is dedicated to connecting consumers to the best local real estate agents through a combination of technology and customer support. We are an energetic and passionate team of 150 employees working out of 3 offices that welcomes input, values innovation, and gives you a chance to learn and grow. We are very proud to say that we were a finalist for “2016& 2017 Best Employer in Sacramento”, have received 5-star reviews on numerous career websites, and have a 93/100 employee engagement score. 

Oct 27, 2019
$34,000 - $37,500 yearly
Can you initiate, nurture and bring value to business relationships? Are you looking to join a company where smart ideas and hard work pays off? Apply today! Your role Our Operations Team is seeking a Business Development Associate to help build and strengthen our relationships with our partners. While we are looking for a well-rounded, jack-of-all-trades type, you will primarily be responsible for building new partnerships with and ensuring that our new relationships with our real estate agents start off on the right foot. These partnerships are integral to our business, and a well-established relationship with them will be the driver of our future growth. You will need to understand every part of the business cycle from the perspective of the real estate agents and be able to explain to them how we can both benefit best from our working relationship. Since the real estate agents are located throughout the country, your conversations will be on the phone from our Natomas office. What we expect from you Be passionate, proactive and well-spoken Take pride in your work and have great attention to detail Have customer service experience Proven ability to work with targets/quotas Can show a high level of self-motivation Flexibility - both when it comes to changes around you and on the phone when interacting with agents of different backgrounds Phone Etiquette - be pleasant, think quick on your feet and be to the point Willingness to keep learning and absorb the company's culture Can remember a lot of new information and is able to multi-task Is computer savvy combined with fast and accurate typing skills Is able to focus and has a good common sense Must obtain California real estate license within 270 days of hire (company paid) What we offer A very competitive salary: $34,000 - $37,500 annually plus a yearly discretionary bonus Rapid salary growth based on upward mobility Paid Holidays and 3 weeks paid vacation 401(k) plan with company matching contributions Medical, Dental, Vision plans Warm, fun, welcoming and startup-like work environment A well built and engaging training program that will advance your career Great events, like our Holiday parties and quarterly team-building extravaganzas (including plenty of food and drinks, of course!) Weekly catered lunches, healthy snacks, guest speakers, friendly competitions and more No drama and no requests for overtime About ReferralExchange ReferralExchange is a San Francisco based tech company that combines cutting-edge algorithmic approaches with a dedication to exceptional customer service. We connect home buyers and sellers with the top three real estate agents that best match their needs. Our sophisticated data and customer support teams analyze our network of 40,000 agents from leading firms to find the best match. We are a medium-size company with a small company feel and small company growth opportunities. We have a strong core business that is fueling our innovation and helps us expand our business even farther. We are a highly collaborative team. Our weekly schedule sets aside time for us to meet and discuss projects or issues we are currently working on and solicit help from the group. Showing initiative and solving problems are expected in our company, and we compensate accordingly. We cultivate a ‘work hard. play hard’ mentality which means that the challenges can be great and you might work up a sweat, but we have fun together and respect your personal time.
ReferralExchange 10911 White Rock Road, Rancho Cordova, CA, USA Full time
Oct 27, 2019
$16.00 - $18.00 hourly
If you enjoy helping people, have a positive attitude and take pride in bringing value to those around you - we want you on our growing team! As we expand our well-versed client support team, we are looking for a colleague to help us make an even stronger impact. Qualified candidates are dedicated, mature, with a can-do attitude and hunger for learning new things. Comfort and confidence on the phone combined with a sense of urgency assure that you will service all of our clients in a timely manner. Your Role: Potential home buyers and sellers reach out to us for assistance in finding the best performing real estate agent in their area. As a part-time Customer Service Representative, you will be contacting our real estate agents and informing them about their new clients. You are seen as the face (voice) of the company. Attention to detail is a must, as you will be confirming information with the agents and through your own independent research. Your Skills: Strong verbal and written communication Passionate, proactive and creative Self-reflective, vigilant, with great attention to detail Proven ability to meet and exceed goals 1+ years of experience on the phone is a must 2+ years of customer service experience (e.g. food, retail, services) High level of self-motivation and organization Flexibility with changing business needs,  Ability to tailor company message for clients and agents of different backgrounds Professional phone etiquette - be pleasant, quick on your feet, and efficient Willingness to keep learning and positively contribute to the company’s culture A knack for retaining a lot of new information and balance multiple tasks Savvy computer skills combined with fast and accurate typing Willingness to obtain CA real estate license within 365 days of hire (company paid) What we offer: A very competitive starting salary: $16 an hour + bonuses Flexible schedules 16 - 29 hours per week PTO and paid holidays on day one A gig at one of Sacramento's Best Places to Work (Finalists in 2016, 2017 & 2018) Warm, fun, welcoming and startup-like campus environment A well built and engaging training program that will advance your career Great perks, like weekly catered breakfasts and lunches, guest speakers, performance incentives, Holiday parties, team-building outings (including plenty of food & drinks of course), and more No drama and no requests for overtime About ReferralExchange ReferralExchange is a fast-growing San Francisco tech firm with a large presence here in Sacramento. We connect residential home buyers and sellers with one of our 40,000 top-performing real estate agents, covering the entire United States. We have been so successful with our client and agent relationships, we are now making connections in Canada as well! We create a win-win situation where our clients are in the best hands possible and agents receive solid referrals and the support of our licensed team of experts.  We facilitated 11.6 million transactions in 2017 between real estate agents and home buyers/sellers. The Operations Team is a tight-knit, high energy group, who pulls together to conquer problems. We are small but nimble, so everyone pitches in to help at all parts of the business as needed. We love what we do and look forward to coming to work at an office with an expert team, stocked kitchen, and smiles at the ready. For more information, please visit our website: www.referralexchange.com
ReferralExchange 10911 White Rock Road, Rancho Cordova, CA, USA Part time
Oct 27, 2019
$37,500 - $40,000 yearly
Are you passionate and driven? Do you understand what it takes to deliver excellent service and build valuable partnerships? Your role Our Sales and Operations Team is seeking a Customer Success Specialist to help build and strengthen our relationships with the real estate agents we serve. Once a real estate agent joins our network, the partnership begins. Your main focus will be on-boarding and activating these accounts through hosting webinars. It is your role to have engaging conversations to make sure agents understand what it takes to have a successful partnership with us. We are looking for a well-rounded sales and service professional as you will be responsible for ensuring that our new relationships with our real estate agents start off on the right foot. These partnerships are integral to our business, and a well-established relationship with them will be the driver of our future growth. You will need to understand every part of the business cycle from the perspective of the real estate agents and be able to explain to them how we can both profit best from our working relationship. Since the real estate agents are located throughout the country, (and Canada!) your conversations will be on the phone and through webinars from our awesome Rancho Cordova campus. What we expect from you Passion is a must! Just completing the task is not enough, we strive for excellence Top-notch communication and interpersonal skills with the ability to effectively and confidently influence our agents. An Associate's degree The ability to prioritize and effectively manage your time Experience hosting exciting webinars/presentations Ability to think on your feet and produce results under limited supervision 3+ years of work experience in a customer-facing role. Must obtain California real estate license within 270 days of hire (company paid) Even better You have excelled in fast-moving startup environments You have experience in the real estate space You have experience on the phone in a sales environment What we offer A very competitive salary: $37,500 - 40,000 annually plus a yearly discretionary bonus Medical, Dental, Vision and insurance and benefits + PTO and paid holidays from day one Warm, fun, welcoming and startup-like work environment A well-built and engaging training program that will advance your career Great events, like our Holiday parties, quarterly team-building extravaganzas (including plenty of food and drinks, of course!), and giving back to the community. Weekly catered lunches, healthy snacks, guest speakers, friendly competitions and more No drama and no requests for overtime About ReferralExchange ReferralExchange is a San Francisco based tech company that combines cutting-edge algorithmic approaches with a dedication to exceptional customer service. We connect home buyers and sellers with top real estate agents and are the largest real estate referral network in the United States. We transact over $3B in real estate a year through our platform. We are profitable, have an established track record of success spanning more than 14 years, and are growing fast. We are not beholden to any investors, so our decisions on the direction to take the company are our own. We are a group of dynamic professionals and know that our company is growing extremely fast. We got there by taking our work seriously. We stay sane by not taking ourselves too seriously. We are a highly collaborative team. Our daily schedule sets aside time for the entire team to meet and discuss projects or issues we are currently working on and soliciting help from the group. Showing initiative and solving problems are expected in our company, and we compensate accordingly.
ReferralExchange 10911 White Rock Road, Rancho Cordova, CA, USA Full time
Oct 27, 2019
$37,000 - $45,000 yearly
Spark creativity, influence your colleagues and see your success in real-time. Take the leap into the next level of your career by becoming a leader at ReferralExchange! ReferralExchange is looking for confident candidates with experience in client support, business development, training, leadership, and management to join our Management Trainee Program. Management Trainees will be on a tracked development program to become a part of our management team within one year! Candidates for the Management Trainee position will have the skills to influence others and change behavior as well as the ability to build and maintain strong relationships. ReferralExchange will partner with you to develop the skills needed to become an impactful contributor to our organization’s initiatives. During the 24-month program, you'll acquire in-depth knowledge of the company's objectives and operations. You will develop expertise in the services we provide, markets we serve, along with skills in championing a team for success. If mastery is not achieved within the timeframe, you will not be eligible to move forward in the program. This is a fast-paced environment that requires professionals who are hungry, confident, risk-taker, and self-starters ready to show what they can do. Our goal is to attract and retain the highest quality individuals to our fast-growing team. We encourage the development of our employees and believe it is necessary for the growth and success of the company. Our Management Trainee curriculum program provides a clearly defined career path to success with ReferralExchange. Our promotions don’t stop there; our top-level management regularly comes from the ranks. What we expect from you Be willing to take risks for high rewards Be a passionate, professional team player Have an Associate’s degree, or equivalent solid experience Obtain California real estate license within 180 days of hire (company paid) Communicate with influence both written and verbally Demonstrate strong interpersonal skills and emotional intelligence Have a startup mindset and drive to hustle to get the job done Thrive in a metrics-driven fast-paced environment Be dedicated to excellence and possess a track record of exceeding goals Take the initiative to learn about the business goals and anticipate future needs Believe in Customer Service as a company’s unique identifier Be creative when approaching business demands and flexible as they change What we offer Starting salary of $37,000, with potential to $45,000 within 24 months Many more opportunities for advancement and promotion Medical, dental, and vision insurance benefits + PTO and paid holidays from day one Weekly catered breakfast and lunches, plus stocked drinks and healthy snacks Great events, like our Holiday parties and quarterly team-building extravaganzas (including plenty of food and drinks, of course!) and giving back to the community. Bragging rights! ReferralExchange was a finalist for “Best Places to Work” in Sacramento in 2016, 2017 & 2018 About ReferralExchange ReferralExchange is a San Francisco based tech company that combines cutting-edge algorithmic approaches with a dedication to exceptional customer service. We connect home buyers and sellers with the top three real estate agents that best match their needs from our membership network of over 40,000 top performing agents. ReferralExchange combines innovative technology and expert customer service to ensure the best possible experience for clients and agents – whether consumers are seeking a new property or are interested in selling their current home. Our mission is to be the number one transaction originator in the multi-billion dollar real estate referral industry. For the past several years, while the real estate market has been struggling, we have seen our overall growth in sales volume and sales profits exceed 50% a year. We are expecting to double our client support team next year due to the new products and exploration of new markets. If you would like the opportunity to build and grow with a company on the rise, qualified professionals, submit your resume and thoughtful cover letter to our team to be considered!
ReferralExchange 10911 White Rock Road, Rancho Cordova, CA, USA Full time