Experis

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Experis Rancho Cordova
Sep 16, 2020
Contractor
Service Desk/Customer Support Representative   We are looking for service desk agents that enjoy working in a high-volume call center environment. Agents are the primary contact for a State program where callers seek assistance with their payroll and electronic time sheet needs. The call center is open from 8:00 am to 5:00 pm, Monday through Friday excluding major holidays. Inbound call volume averages between 60 and 80 calls per day. Duties include:   Provide guidance to callers regarding how to use the electronic time sheet systems. Troubleshoot caller’s technical issues when using computers, tablets, or smart phones while accessing electronic tools. Answer payroll questions about direct deposit, wage garnishment, and payment status. Help callers with account issues such as login difficulties, password resets, and updating account email addresses. Use official scripts to provide accurate and complete information to callers. Protect the personally identifiable...