Gap Inc

5 job(s) at Gap Inc

Gap Inc California, United States
Jul 27, 2017
Full time
Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Come grow with us.   Reasons to love working for Gap Inc.: Fantastic Benefits Awesome Employee Discount Generous Paid Time Off We are seeking Email Specialists to : Demonstrate exemplary customer service skills in every interaction. Respond to customer inquiries and complaints received via email from all Gap Inc. brands. Ensure timely, first contact resolution with customers. Utilize effective time management and prioritization skills. Effectively de-escalate customer issues using empathy and conflict resolution skills. Provide customer service phone support as needed.   Skills & Knowledge: Excellent verbal and written communication skills. Computer skills with familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools. Fluency in Windows Operating Systems and Microsoft Office tools. Bi-lingual skills a plus. Minimum Education & Experience:   High School Diploma or GED equivalent. 2+ year’s customer service experience. 1+ year’s call center experience.   Home Office Requirements : Dedicated workspace void of noise, distractions and interruptions High speed internet access Ergonomically sound workplace (desk, chair, lighting, etc.)         About Gap Inc. Be the world’s favorite for American style. Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise store and our e-commerce sites.   For more information and to apply, please visit www.gapinc.com/careers .
Gap Inc Rocklin, CA, United States
Jul 19, 2017
Seasonal
Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Come grow with us. Reasons to love working for Gap Inc. Generous Employee Discount Flexible Schedules Opportunity to Transition into Regular Employment Empowerment to Help the Customer Do you: Have a passion for fashion and love selling great products? Like to keep current on product trends? Have the ability to deliver exceptional selling experiences? Want to work in an amazing fast-paced and casual environment? Enjoy great benefits and a generous employee discount? We are seeking passionate, service-oriented Seasonal Sales Consultants to: Demonstrate exemplary selling skills in every interaction. Translate trends and wardrobe to customers over the phone. Actively listen to customers and offer product(s) to meet their needs. Communicate information on product availability, color, style, sizing and special promotions. Effectively de-escalate customer issues using empathy and conflict resolution skills. Utilize effective time management and prioritization skills. Skills & Knowledge: Ability to work in a fast-paced phone environment with professionalism, courtesy and tact. Excellent oral, written and interpersonal communication skills. Knowledge of apparel and fashion terminology. Computer skills with familiarity using multiple browsers, multiple tabs, window navigation and instant messenger tools. Fluency in Windows Operating Systems and Microsoft Office tools. Minimum Education & Experience: High School Diploma or GED equivalent. Minimum 9 months of sales experience. Retail sales and call center experience preferred. About Gap Inc. Be the world’s favorite for American style. Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores and our e-commerce sites. For more information and to apply, please visit www.gapinc.com/careers .
Gap Inc Rocklin, CA, United States
Jul 19, 2017
Seasonal
Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Come grow with us. As a Seasonal Customer Support Fraud Specialist, you will review on-line orders to minimize and prevent loss. You will take inbound calls from customers and internal partners and call out to customers and financial institutions to verify payment information. You will work under general supervision and demonstrate the ability to problem solve and make sound decisions based on information obtained through research and thorough analysis.   Reasons to love working for Gap Inc. Generous Employee Discount Flexible Schedules Opportunity to Transition into Regular Employment Empowerment to Help the Customer Your responsibilities: Research and resolve (clear, cancel, customer/bank-follow-up) orders utilizing fraud tools. Make outbound and receive inbound calls to limit fraud. Resolve customer issues while following the department guidelines for verification. Perform routine account activity review of high risk transactions. Follow standard procedures and action plans to reduce exposure on suspect items and/or transactions. Strong ability to manage difficult situations with customers coupled with an expertise in answering inquiries and providing information to customers. Qualifications: High School Diploma or equivalent with some college preferred. 1 to 3 years of customer service call center experience. Banking or financial services experience a plus. Ability to multi-task and work in a fast paced, phone environment with professionalism, courtesy and tact.  Excellent oral, written and interpersonal communication skills. Keen attention to detail is a must. Are focused on the customer. Computer skills and familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools. Fluency in Windows Operating Systems and Microsoft Office tools. About Gap Inc. Be the world’s favorite for American style. Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores and our e-commerce sites. For more information and to apply, please visit www.gapinc.com/careers .
Gap Inc Rocklin, CA, United States
Jul 19, 2017
Seasonal
Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Come grow with us. Reasons to love working for Gap Inc. Generous Employee Discount Full time positions Opportunity to Transition into Regular Employment We are seeking Seasonal Email Specialists to : Demonstrate exemplary customer service skills in every interaction. Respond to customer inquiries and complaints received via email from all Gap Inc. brands. Ensure timely, first contact resolution with customers. Utilize effective time management and prioritization skills. Effectively de-escalate customer issues using empathy and conflict resolution skills. Provide customer service phone support as needed. Skills & Knowledge: Excellent verbal and written communication skills. Computer skills with familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools. Fluency in Windows Operating Systems and Microsoft Office tools. Bi-lingual skills a plus. Minimum Education & Experience: High School Diploma or GED equivalent. 2+ year’s customer service experience. 1+ year’s call center experience. About Gap Inc. Be the world’s favorite for American style. Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores and our e-commerce sites. For more information and to apply, please visit www.gapinc.com/careers .
Gap Inc Rocklin, CA, United States
Jul 19, 2017
Seasonal
Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Come grow with us. Reasons to love working for Gap Inc. Generous Employee Discount Flexible Schedules - Full and Part-time Opportunity to Transition into Regular Employment Empowerment to Help the Customer We are seeking passionate, service-oriented Seasonal Customer Service Consultants to: Demonstrate exemplary customer service skills over the phone in every interaction. Ensure timely, first-call resolution with customers. Act as a customer advocate by researching and resolving complex concerns by utilizing technical and department resources. Effectively de-escalate customer issues using empathy, problem solving and conflict resolution skills. Utilize effective time management and prioritization skills. Skills & Knowledge: Ability to work in a fast-paced phone environment with professionalism, courtesy and tact. Excellent oral, written and interpersonal communication skills. Computer skills with familiarity using multiple browsers, multiple tabs, window navigation and instant messenger tools. Fluency in Windows Operating Systems and Microsoft Office tools. Bi-lingual skills a plus Minimum Education & Experience : High School Diploma or GED equivalent. Minimum 6 months of customer service experience. About Gap Inc. Be the world’s favorite for American style. Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores and our e-commerce sites.   For more information and to apply, please visit www.gapinc.com/careers .