Gap Inc

3 job(s) at Gap Inc

Gap Inc Rocklin, CA, United States
Nov 13, 2017
Seasonal
Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Come grow with us. Reasons to love working for Gap Inc. Generous Employee Discount Flexible Schedules - Full and Part-time Opportunity to Transition into Regular Employment Empowerment to Help the Customer We are seeking passionate, service-oriented Seasonal Customer Service Consultants to: Demonstrate exemplary customer service skills over the phone in every interaction. Ensure timely, first-call resolution with customers. Act as a customer advocate by researching and resolving complex concerns by utilizing technical and department resources. Effectively de-escalate customer issues using empathy, problem solving and conflict resolution skills. Utilize effective time management and prioritization skills. Skills & Knowledge: Ability to work in a fast-paced phone environment with professionalism, courtesy and tact. Excellent oral, written and interpersonal communication skills. Computer skills with familiarity using multiple browsers, multiple tabs, window navigation and instant messenger tools. Fluency in Windows Operating Systems and Microsoft Office tools. Bi-lingual skills a plus Minimum Education & Experience : High School Diploma or GED equivalent. Minimum 6 months of customer service experience. About Gap Inc. Be the world’s favorite for American style. Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores and our e-commerce sites.   For more information and to apply, please visit www.gapinc.com/careers .
Gap Inc Rocklin, CA, United States
Oct 23, 2017
Seasonal
Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Come grow with us. Reasons to love working for Gap Inc. Generous Employee Discount Opportunity to Transition into Regular Employment We are seeking a passionate, detail-oriented Loss Prevention Agent who will be: Responsible for conducting E-Commerce Order Management System audits to identify internal and external fraud. Responsible for initiating internal and external investigations based off the above audit results and/or received information from floor employees. Responsible for conducting all shortage related audits located in the LP Shortage database. Monitor employee, vendor and visitor entrances and exits from the buildings. Assure that all contractors and visitors are signed in and escorted to work areas. Conduct bag checks on all employees, vendors and visitors entering and leaving the building. Assist in Fire and Earthquake drill and evacuations. Responsible for keeping the facility secure during non-operational hours. Monitor and respond to facility alarms Monitor facilities’/campus’ CCTV system Responsibilities for this position include a focus on e-Commerce Loss Prevention. Understanding the areas of Loss Prevention specific to online business and transitioning the goals/ideals of Global Supply Chain Loss Prevention into the online environment. Be available to work any shift or facility within campus upon request. Must present a professional demeanor and appearance at all times. Maintain communications with the Loss Prevention and Facility Management. Assure that all daily, weekly and monthly responsibilities are completed. Assist in operational audit process. Responsible for work assigned posts such as: Call Center/Data Center floor- Patrolling, maintaining LP visibility to campus personnel, reporting unusual activities or observations. Assisting the department in all aspects of Loss Prevention. Train new employees and Contract Security Officers. Perform shortage research and generate incident reports Skills & Knowledge:   Knowledge of Loss Prevention and/or security procedures preferred, but not required Able to maintain constant awareness of surroundings Must posses good oral and written communication skills Self-motivated; must be able to work with little supervision Must present a professional demeanor and appearance at all times. CPR/First Aid Certification preferred but not required.   Minimum Education & Experience :   High School Diploma or equivalent required Any combination of 3 or more years of collegiate education and related experience   About Gap Inc. Be the world’s favorite for American style. Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores and our e-commerce sites.   For more information and to apply, please visit www.gapinc.com/careers .
Gap Inc Rocklin, CA, United States
Oct 23, 2017
Seasonal
Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Come grow with us. As a Seasonal Customer Support Fraud Specialist, you will review on-line orders to minimize and prevent loss. You will take inbound calls from customers and internal partners and call out to customers and financial institutions to verify payment information. You will work under general supervision and demonstrate the ability to problem solve and make sound decisions based on information obtained through research and thorough analysis.   Reasons to love working for Gap Inc. Generous Employee Discount Flexible Schedules Opportunity to Transition into Regular Employment Empowerment to Help the Customer Your responsibilities: Research and resolve (clear, cancel, customer/bank-follow-up) orders utilizing fraud tools. Make outbound and receive inbound calls to limit fraud. Resolve customer issues while following the department guidelines for verification. Perform routine account activity review of high risk transactions. Follow standard procedures and action plans to reduce exposure on suspect items and/or transactions. Strong ability to manage difficult situations with customers coupled with an expertise in answering inquiries and providing information to customers. Qualifications: High School Diploma or equivalent with some college preferred. 1 to 3 years of customer service call center experience. Banking or financial services experience a plus. Ability to multi-task and work in a fast paced, phone environment with professionalism, courtesy and tact.  Excellent oral, written and interpersonal communication skills. Keen attention to detail is a must. Are focused on the customer. Computer skills and familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools. Fluency in Windows Operating Systems and Microsoft Office tools. About Gap Inc. Be the world’s favorite for American style. Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores and our e-commerce sites. For more information and to apply, please visit www.gapinc.com/careers .