Director of IT Delivery Services

  • Cache Creek Casino Resort
  • Cache Creek Casino Resort, California 16, Brooks, CA, USA
  • Jun 08, 2021
Full time Information Technology

Job Description


The Director of IT Delivery Services is a strategic thought leader responsible for the design, delivery, and operations of Cache Creek Casino Resort’s Delivery Services domain. This includes the following functions: PMO (Program Management Office) & Business Engagement, Enterprise Architecture, Software Development, QA (Quality Assurance), and Data Warehouse & Analytics. The successful candidate will provide technical leadership, develop, and mentor a team of IT professionals ensuring that all systems are designed and delivered at the highest level of quality, performance, and align to Information Security best practices.


Essential Duties and Responsibilities include the following. Other duties may be assigned.


Define and implement the strategy & roadmap for the IT Delivery Services domain.


Interface with business stakeholders to gather and define IT requirements.


Proactively evaluate market trends and applicable IT products, processes, and best practices.


Design and develops holistic IT solutions.


Ensure all designs are properly documented and align to defined standards.


Ensure all solutions are properly tested for quality assurance in advance of their deployment to production.


Define and implement a company-wide master data strategy aligned to the needs of the business.


Provide business stakeholders with accurate, timely and easily accessible company data; self-service preferred.


Address all reported issues within defined SLAs.


Deliver all service requests within defined SLAs; participate in the delivery of capital projects.


Ensure all systems are designed and operated in alignment with Information Security best practices.


Define and operationalize departmental policies, standards, SOPs and run books.


Define, track, and report on departmental metrics.


Interface with internal and external auditors.


Ensure all audit findings are remediated within agreed upon timelines.


Manage large vendor relationships.


Interface, collaborate, and foster strong relationships with business stakeholders.


Effectively communicate with members of the Executive team.


Plan, track, and adhere to departmental budget.


Hire, develop, and retain top talent to accomplish the team’s mission.


Recognize and reward top performers and address poor performance in the moment.


Supervisory Responsibilities

Directly supervises subordinate supervisors and employees within the Information Technology department. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws to include training employees, assigning and directing work, evaluating performance, and addressing complaints and disciplinary problems.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.


Education and/or Experience

Ten years professional experience in the Software Development Lifecycle, including experience with technical innovation; Bachelor’s degree in Computer Science, related technical field; or equivalent combination of education and experience. Must have five years professional experience leading engineering teams, and five years professional experience with portfolio management and prioritization modeling. Demonstrated experience using test automation and Continuous Integration and Continuous Delivery to ensure high quality software products.


Language Skills

Ability to read, analyze, and interpret common scientific and technical journals and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to effectively present information to top management, public groups, and/or boards of directors.


Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 


Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, mathematical or schedule form.


Age Requirement

Must be at least 21 years of age.


Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License

ITIL Foundations certification preferred


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.


While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to walk and sit. The employee is occasionally required to stand; use hands to finger, handle, or feel; and stoop, kneel, crouch or crawl.  The employee may occasionally be required to lift and/or move up to 25 pounds.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.


While performing the duties of the job, the employee is occasionally exposed to secondhand tobacco smoke.  The noise level in the work environment is usually moderate.