Director of IT Infrastructure Engineering and Operations

  • Cache Creek Casino Resort
  • Cache Creek Casino Resort, California 16, Brooks, CA, USA
  • Jun 08, 2021
Full time Information Technology

Job Description


The Director of IT Infrastructure Engineering and Operations is a strategic thought leader responsible for the design, delivery, and operations of Cache Creek Casino Resort’s on premise and cloud infrastructure and operations. This includes the following functions: Network, Systems, Storage, Database, Unified Communications, Service Desk, Application Support, and Data Center Operations. The successful candidate will provide technical leadership, develop and mentor a team of IT professionals, and ensure the quality delivery and operations of core IT services.


Essential Duties and Responsibilities include the following. Other duties may be assigned.


Engineer and operate the platform that IT solutions run on.


Provide 24/7/365 support for all things IT and address all reported issues within defined SLAs.


Deliver all service requests within defined SLAs and participate in the delivery of capital projects.


Define and implement the strategy for the Infrastructure Engineering and Operations function.


Ensure all systems are designed and operated in alignment with information security best practices.


Define and operationalize departmental policies, standards, SOPs and run books.


Define, track, and report on departmental metrics.


Ensure all audit findings are remediated within agreed upon timelines.


Manage large vendor relationships.


Interface, collaborate, and foster strong relationships with business stakeholders.


Effectively communicate with members of the Executive team.


Plan, track, and adhere to departmental budget.


Hire, develop, and retain top talent to accomplish the team’s mission.


Recognize and reward top performers and address poor performance in the moment.


Supervisory Responsibilities

Directly supervises subordinate supervisors and employees within the Information Technology department. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws to include training employees, assigning and directing work, evaluating performance, and addressing complaints and disciplinary problems.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.


Education and/or Experience

Ten years professional experience in engineering, including experience with technical innovation; Bachelor’s degree in Computer Science, related technical field; or equivalent combination of education and experience. Must have five years of professional experience leading engineering teams, and demonstrated ability to communicate effectively at all levels of the organization.


Language Skills

Ability to read, analyze, and interpret common scientific and technical journals and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to effectively present information to top management, public groups, and/or boards of directors.


Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 


Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, mathematical or schedule form.


Age Requirement

Must be at least 21 years of age.


Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License

ITIL Foundations Certification preferred


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.


While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to walk and sit. The employee is occasionally required to stand; use hands to finger, handle, or feel; and stoop, kneel, crouch or crawl.  The employee may occasionally be required to lift and/or move up to 25 pounds.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.


While performing the duties of the job, the employee is occasionally exposed to secondhand tobacco smoke.  The noise level in the work environment is usually moderate.