Reporting to the Retail Operations Manager, the Gift Shop Assistant Manager is responsible for the day-to-day operations of the Cache Creek Casino Resort Gift Shop. The top priority of the Gift Shop Assistant Manager is to provide an interactive shopping experience for guests while ensuring the delivery of exceptional guest service.
Essential Duties and Responsibilities Include the following. Other duties may be assigned.
Work with buyers for suggestions on reorders of merchandise and customer requests.
Develops work schedules to ensure staffing guidelines are followed and all business needs are covered.
Achieve sales, inventory and gross margin plans.
Effectively resolve customer complaints to the benefit of the guest, department and resort.
Instill and demonstrate a calm, organized approach in all situations.
Inspire, train, and develop people for promotion.
Encourage and enable people to be autonomous and to use good judgment and common sense.
Coach employees how to resolve and de-escalate conflicts.
Foster collaboration both with members of your work team and with colleagues.
Facilitate in-store training or product knowledge seminars.
Perform active and continuous market research to select best resource for all product lines in terms of price, quality and convenience.
Maintain competitive vendor structure.
Balance cash drawer at beginning and end of each shift, ensure balancing of attendants.
Accurately note spoilage or damage of any/all items carried in stock.
Perform regular shopping reports.
Structure appropriate selection of items within a classification based upon brand, desired retail range, theme and floor space.
Maintains efficient inventory levels as store and warehouse. Establishes and monitors replenishment levels.
Instill a guest service attitude in all employees.
Link performance with rewards.
Participate in periodic, special and/or perpetual inventory of store.
Celebrate goals that are reached.
Control of departmental expenditures to ensure they are maintained within defined parameters. Forecast sales.
Implements, controls, and ensures the proper hiring, terminating, and development of all Gift Shop personnel.
Thoroughly reviews profit and loss statements on a monthly basis, understands all numbers in the statement, and utilizes those to better operate in future months.
Determines quantities and locations for product lines. Manages reorders, sell-through and exit strategies.
Assists with the proper hiring, terminating, and development of all department personnel.
Reviews and monitors work schedules to ensure staffing guidelines are followed and all business needs are covered.
Assists in creation of annual budget under the supervision, guidance and approval of the Retail Operations Manager.
Submit required reports to the department manager and to other property management as requested.
Maintain positive, friendly and caring attitude with guests, colleagues and hotel personnel.
Maintain a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner.
Utilize a participative management style.
Operate cash register as needed to total guests’ purchases and accurately balance cash drawer.
Maintain cleanliness of the store by re-shelving merchandise, dusting, vacuuming, etc. as needed.
Directly supervises approximately 20 employees in the Gift Shop and other retail areas. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
One year certificate from college or technical school; six months related experience and/or training; or equivalent combination of education and experience. Strong entrepreneurial spirit with a hands-on approach. Able to operate cash register to total guests’ purchases and accurately balance cash drawer on a daily basis. Proficient in accurate collection of cash, check, charge for each transaction. Knowledge of stocking store displays, moving merchandise from stockroom and maintaining cleanliness of the store by re-shelving merchandise, dusting, vacuuming, etc.
Must be at least 21 years of age.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand and walk. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Position holder will need to read and interpret uncommon signage and/or labeling. Position holder will be expected to be able to adequately and independently evaluate all factors affecting the quality of vendor products.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate.