Golf Service Representative II

$18.00 hourly
  • Cache Creek Casino Resort
  • Cache Creek Casino Resort, California 16, Brooks, CA, USA
  • Jun 08, 2021
Full time Customer Service

Job Description


Creates a positive experience by assisting guests and members with outside services.


Essential Duties and Responsibilities include the following. Other duties may be assigned.


Assists with the overall upkeep of the clubhouse, cart storage area and parking lot.

Assists in the setup and execution of golf tournaments and outings.

Provides sincere and courteous service to all guests with items such as bag handling and club cleaning.

Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area.

Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.

Prepares golf carts for play following the standards of Cache Creek Casino Resort.

Assists in educating players regarding course policy, current cart policy, speed of play and so forth.

Assists players by changing their golf spikes, if needed.

Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.

May direct start of play.

Maintains accurate records of golfers renting clubs

Services the customer who is renting golf clubs and cleans rental clubs upon return.

Assists with food and beverage activities.

Cleans golfers clubs upon completion of play.

Maintains flexibility to take on new and different tasks as directed by the Department Manager.

Incorporates safe work practices in job performance.

The ability to create an extraordinary guest experience by delivering superior service.

Strive to exceed the expectations of our guests.

Unparalleled experience to our guests through personal service, consistency and uncompromising attention to detail.

Attends staff meetings.


Expected to strive for consistent organization and communication amongst the golf service staff and make sure daily duties are being completed. 


Assist to define daily, weekly, and monthly checklists of responsibilities and duties


Assist supervisor with assigned duties given to the golf service reps


Maintain the proper van rotation to ensure timely service for our guests at both the bag drop and near the 18th green.


Supervisory Responsibilities

This job has no supervisory responsibilities.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Experience and/or Education

One to three years related experience and/or training.


Age Requirement

Must be at least 18 years of age.


Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to guests and employees of the organization.


Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Reasoning Ability

Ability to apply common sense understanding to carry out simple one- or two-step instructions.


Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License.

Valid Drivers License


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.


While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell. The employee must regularly lift and /or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.


While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to wet and/or humid conditions and moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually moderate.