The top priority of the Parking Operations Supervisor is to assure a superior guest experience for all patrons utilizing the parking facilities of the casino. This position is responsible for the operations of all aspects of the parking department during their assigned shift and directly supervises Valet Parking Attendants and Shuttle Drivers. The Parking Operations Supervisor plays a key role in achieving the service goals of Cache Creek.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Supervises and participates in all functions of the Parking Operations Department to ensure maximum and efficient utilization of CCIBC parking facilities.
Controls and ensures consistent standards performance.
Develops work schedules to ensure adequate coverage of business needs and delivery of exceptional guest service.
Ensures that guest service programs are in place and performed on assigned shift.
Ensures that all of the company policies and procedures are adhered to.
Assures safety and security policies and procedures are consistently followed.
Ensures shift operates in a manner to consistently achieve the standards set forth by management to ensure total guest satisfaction.
Performs proper hiring, firing, and training of all department personnel in conjunction with department manager.
Submits required reports to the department manager and to division Vice President as requested.
Maintains positive, friendly, and caring attitude with arriving and departing guests, department personnel, colleagues, and other property personnel.
Actively, openly, and continuously communicates with guests, prospective customers, and employees.
Execute regular training and development of the team to ensure consistent delivery of high quality guest care.
May be required to drive patron or CCIBC vehicles.
May be required to assist other departments within the division.
Directly supervises approximately 10 employees in Valet and Transportation. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to remain calm and poised under pressure. Strong entrepreneurial spirit with a hands-on approach. Excellent interpersonal skills. Strong communication and organizational skills. Highly motivated, energetic and quality oriented.
Education and/or Experience
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Must be at least 21 years of age.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to read and interpret pre-printed tickets and employee handwriting. Must be able to distinguish the difference between various ticket colors.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License. Must have a valid California Driver's License and provide a clean DMV printout.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodation.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to vibration. The noise level in the work environment is usually moderate.