Supervisor, Branches

  • Schools First Federal Credit Union
  • SchoolsFirst Federal Credit Union - Madison, Madison Avenue, Sacramento, CA, USA
  • Jul 20, 2021
Full time Banking Management

Job Description

Position Summary:

Supervises department staff, ensuring that Members receive prompt, accurate, high quality services. Resolves Member issues and account problems.

Essential Job Functions:

  • Provides day-to-day supervision of department staff activities.
  • Contributes to department goals by managing high volumes through planning and coordinating staffing. Identifies initiatives for enhancements in productivity.
  • Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff.
  • Provides supervisory and expert level technical support to staff, completes more complex transactions and has considerable latitude in making decisions.
  • Ability to take over department functions/processes with limited guidance or direction.
  • Ensures that Member Service Representatives (MSRs) deliver high quality service by providing daily support, including answering questions and problem resolution. Ensures that all MSRs have adequate supplies to complete their daily function.
  • Contributes to department goals by managing high volumes through planning and coordinating staffing. Identifies initiatives for enhancements in productivity.
  • Processes Member transactions and provides product and service information such as opening new shares and quoting savings and loan rates.
  • Provides consultative services to Members regarding credit union products and services and ensures that teammembers are providing consultative services by assessing the Member's needs, addressing their concerns and gaining agreement.
  • Complies with policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff.
  • All teammembers must comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
  • Performs other related duties as assigned or requested.

Education:

High School Diploma

Experience: 

5 - 7 years of previous related experience required