Credit Dispute Representative

  • Schools First Federal Credit Union
  • 1485 Response Road, Sacramento, CA, USA
  • Aug 23, 2021
Full time Customer Service

Job Description

Position Summary:
Evaluate, investigate, analyze, respond, track, and audit all credit disputes related to credit bureau reporting. Ensures the accuracy and integrity of furnished credit report data with compliance of the Fair Credit Reporting Act (FCRA) and its implementing regulations.

Essential Job Functions:

  • Reviews credit disputes originated by our Members through various channels of communication including verbal, written, email, and electronically through system.
  • Identifies trends in credit disputes to help identify system or reporting gaps; participates in addressing gaps.
  • Validates the integrity of the request with thorough analysis to ensure appropriate steps are taken to resolve disputes. This may require reaching out to the credit bureaus for additional support.
  • Investigates and resolves consumer credit bureau disputes by reviewing both internal account records and credit bureau records.
  • Analyzes pertinent Member financial and credit data; has authority to approve or deny dispute requests within the FCRA guidelines.
  • Communicates the credit dispute decision to the Member or the credit bureaus within the regulatory time frame.
  • Ensures proper documentation of all received disputes in applicable system(s).
  • Serves as the subject matter expert on projects that impact or rely upon credit bureau reporting. Develops recommendations based on research and analysis for senior management upon request.
  • Provides consultative service to Members regarding credit union products and services.
  • Handles Members concerns and complaints or escalates issues as warranted, while maintaining the credit union's primary focus on Member Service.
  • Knowledgeable and proficient in understanding of the FCRA regulation and collections standard operating procedures/desktop procedures. Documents updates to procedures as applicable.
  • Performs other related duties as assigned or requested.


  • High School Diploma or G.E.D. required.


  • 2 to 3 years of collections, underwriting or lending experience.
  • 1 to 2 credit analysis experience preferred.