Automotive Service Advisor

Automotive Service Advisor

Thompson's Family of Dealerships - Multi-Brand Auto Group

Over 30 years family owned, located just minutes from the well-known Apple Hill Area in Placerville

We are looking for an individual that wants to grow with our company, enjoys working with people, team player and multi-tasker and wants to learn.

City wages with the small town feel.

Job responsibilities

• Maintaining required CSI (Customer Satisfaction) scores
• Promptly greet customers
• Obtain customer information or update current information
• Write up customer concerns
• Preview multi point inspection process
• Perform a walk around every vehicle
• Prepare estimates for repairs
• Obtain customer authorization for repair
• Follow up with customer on progress
• Review repairs once completed with customer
• Follow up within 48 hours after repairs
• Comply with the BAR Ro standards (write it right )

Job Requirements

• 2+ years required in automotive writing
• Ability to multi task under pressure with work volume and stay composed
• Great in person communication skills
• Basic math skills
• Computer knowledge of basic programs and data entry
• Phone etiquette
• Automobile knowledge a plus

Benefits

• Hourly/ plus commission (40k plus)
• Healthcare
• Paid Vacation
• 401k with match

Great working environment, Family owned business