Automotive Service Advisor

  • Thompsons Auto
  • 140 Forni Road, Placerville, CA, USA
  • Aug 26, 2021
Full time Automotive Retail Sales

Job Description

Automotive Service Advisor

Thompson's Family of Dealerships - Multi-Brand Auto Group

Over 30 years family owned, located just minutes from the well-known Apple Hill Area in Placerville

We are looking for an individual that wants to grow with our company, enjoys working with people, team player and multi-tasker and wants to learn.

City wages with the small town feel.

Job responsibilities

  • Maintaining required CSI (Customer Satisfaction) scores
  • Promptly greet customers
  • Obtain customer information or update current information
  • Write up customer concerns
  • Preview multi point inspection process
  • Perform a walk around every vehicle
  • Prepare estimates for repairs
  • Obtain customer authorization for repair
  • Follow up with customer on progress
  • Review repairs once completed with customer
  • Follow up within 48 hours after repairs
  • Comply with the BAR Ro standards (write it right )

Job Requirements

  • 2+ years required in automotive writing
  • Ability to multi task under pressure with work volume and stay composed
  • Great in person communication skills
  • Basic math skills
  • Computer knowledge of basic programs and data entry
  • Phone etiquette
  • Automobile knowledge a plus

Benefits

  • Hourly/ plus commission (40k plus)
  • Healthcare
  • Paid Vacation
  • 401k with match

Great working environment, Family owned business