Automotive Service Advisor
Thompson's Family of Dealerships - Multi-Brand Auto Group
Over 30 years family owned, located just minutes from the well-known Apple Hill Area in Placerville
We are looking for an individual that wants to grow with our company, enjoys working with people, team player and multi-tasker and wants to learn.
City wages with the small town feel.
Job responsibilities
- Maintaining required CSI (Customer Satisfaction) scores
- Promptly greet customers
- Obtain customer information or update current information
- Write up customer concerns
- Preview multi point inspection process
- Perform a walk around every vehicle
- Prepare estimates for repairs
- Obtain customer authorization for repair
- Follow up with customer on progress
- Review repairs once completed with customer
- Follow up within 48 hours after repairs
- Comply with the BAR Ro standards (write it right )
Job Requirements
- 2+ years required in automotive writing
- Ability to multi task under pressure with work volume and stay composed
- Great in person communication skills
- Basic math skills
- Computer knowledge of basic programs and data entry
- Phone etiquette
- Automobile knowledge a plus
Benefits
- Hourly/ plus commission (40k plus)
- Healthcare
- Paid Vacation
- 401k with match
Great working environment, Family owned business
