Casino Host

  • Cache Creek Casino Resort
  • Cache Creek Casino Resort, California 16, Brooks, CA, USA
  • Sep 08, 2021
Full time Customer Service

Job Description

Summary

The Casino Host is a sales-driven position designed to build, maintain and cultivate relationships with premium- level players and generate incremental growth in gaming revenue as set forth by Player Development Management. The Casino Host represents Cache Creek Casino Resort professionally through public relations and various marketing strategies in order to acquire and retain premium-level players.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 

Interact frequently with our premium-level players to build, develop and maintain personal Host/clientele relationships via telephone, email and face-to-face contact both on and off property.

 

Evaluate play and appropriately leverage property amenities including spa, hotel, golf, dining and entertainment.

 

Maintain thorough knowledge of monthly promotions and Cache Club benefits to educate guests on the incentives of being a carded guest.

 

Host functions both on- and off-property, including sporting events and concerts, to foster VIP player loyalty and maintain follow-up with guests to ensure complete satisfaction.

 

Meet and greet with guests on the casino floor and anticipate their potential need for accommodations, amenities, and/or transportation.

 

Work efficiently, both individually and collaboratively, to meet and exceed individual and departmental quarterly and annual sales goals as set forth by Player Development Management.

 

Manage player discretionary comp balances with respect to reinvestment in accordance with established guidelines and parameters.

 

Maintain a high level of professionalism, courtesy and confidentiality in all communications to, with, or about guest arrangements, finances and player data.

 

Maintain a close working relationship and work collaboratively with other departments to identify areas of opportunity and ensure premium-level players are taken care of property wide.

 

Respond to guest opportunity situations quickly and deploy learned communication skills and tactics to diffuse possible pain points with available tools and amenities on property.

 

Learn all facets of required functions of player tracking and hotel software systems.

 

Introduce new casino guests to the casino property.

 

Be knowledgeable of current and upcoming property-wide functions.

 

Resolve guest complaints and/or conflicts.

 

Supervisory Responsibilities

This position has no supervisory responsibilities.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

Experience and/or Education

Minimum of two years’ experience as a Casino Host. Advanced guest service background and demonstrable problem-solving skills a must. Intermediate skills in Microsoft Word, Excel and Outlook.

 

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and interpret bar graphs.

 

Language Skills

Casino Hosts must understand and appreciate how to work with a diverse, multi-cultural clientele and/or be bilingual in English and one or more of the following languages: Chinese, Korean, Tagalog, Spanish, or Vietnamese. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

 

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License.

 

Age Requirement

Must be at least 21 years of age.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

 

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is occasionally required to sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

 

While performing the duties of this job, the employee is regularly exposed to second hand tobacco smoke,. The noise level in the work environment is usually loud.