This position is responsible for the operation of the Environmental Services department during assigned shift. Direct supervision includes: Cleaning Specialists and Heavy Duty Specialists. The top priority of the Environmental Services Supervisor is to assure a superior guest experience, in terms of cleanliness of the facility, for all patrons utilizing the facilities of CCCR. This job plays a critical role in achieving the product goals of CCCR and in the development of people and experience.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Directs and participates in all functions of the cleaning departments to ensure maximum cleanliness of CCCR facilities during assigned shift and in conjunction with the Environmental Services Manager.
Supervises assigned cleaning personnel and shift, controlling and ensuring consistent standards performance.
Responsible for the smooth running of all aspects of assigned shift.
Ensures that cleaning programs are implemented and complied with.
Ensures that company policies and procedures are adhered to throughout assigned shift.
Ensures shift is operated in a manner to consistently achieve the standards set forth by management to ensure total guest satisfaction and exceptional product/property cleanliness.
Assists in the proper hiring, firing, and training of all department personnel.
Understands departmental profit and loss statements.
Assists department manager in the creation of the annual expense budget.
Reviews and monitors work schedules to ensure staffing guidelines are followed and all business needs are covered.
Submits thorough and accurate reports as requested.
Maintains positive, friendly, and caring attitude with arriving and departing guests, department personnel, colleagues, and other property personnel.
Actively, openly, and continuously communicates with guests, prospective customers, and employees.
Outstanding guest and employee relation's skills.
Executes regular training and development of the team to ensure consistent delivery of high quality product maintenance (cleanliness).
Directly supervises 30 employees in Environmental Services. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Must be at least 21 years of age.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and second hand tobacco smoke. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.