Floor Supervisor (Table Games)

  • Cache Creek Casino Resort
  • Cache Creek Casino Resort, California 16, Brooks, CA, USA
  • Sep 08, 2021
Full time Customer Service

Job Description

Summary

Performs the overall personnel and operational supervision of a table game pit.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 

Enforces the gaming policies and procedures of the company and the Table Games Department.

 

Safeguards casino assets.

 

Monitors, directs and supervises dealers and observes table action in assigned Pit for adherence to company policies and various regulatory agencies’ regulations.

 

Instructs personnel on table assignments.

 

Changes cards at tables and regularly inspects for irregularities.

 

Maintains proper table banks through fills and credits.

 

Oversee table closures and openings.

 

Performs table inventory procedures at shift change.

 

Issues markers within credit limits for credit customers.

 

Submit, at the end of respective shift, all reports deemed necessary for the efficient operation of the Pit Department.

 

Arbitrates customer disputes arising from table play.

 

Assists the Pit Manager and Shift Manager in scheduling, training, preparation of reports and other administrative responsibilities as assigned.

 

Assists the Pit Manager and Shift Manager in the overall operation of the Table Games Department.

 

Controls game pace for all games in assigned pit.

 

Reviews and verifies payouts.

 

Disciplines, or commends, either verbally or in writing, any employee of the table games department.

 

Acts as the initial liaison between the table games department and all other departments on assigned shift.

 

Acts as the initial liaison between the property and any customer during the shift.

 

Regularly reports to the Shift Manager or Pit Manager any operational, customer, or personnel problems.

 

Makes recommendations for complimentaries to deserving players.

 

Implements any operational or personnel directives from either the Shift or Pit Manager.

 

Performs all computer functions necessary for the smooth operation of the pit.

 

Routinely tracks the action of players through the use of win/walk cards.

 

Regularly reports any recommendations or observations to either the Shift or Pit Manager that will facilitate the successful operation of the pit.

 

Under the auspices of the Shift or Pit Manager, authority to communicate with Surveillance over selected gaming related issues.

 

Document and pay any table game “progressive” payout or jackpot.

 

Accurately and completely document all necessary I.R.S. forms generated from play in the pit during the shift.

 

Performs other duties as assigned by the Vice President of Table Games, Shift or Pit Manager or engage in duties that are generally encompassed under the job description of dealers.

 

Supervisory Responsibilities

Directly supervises assigned employees in the Table Games Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include auditioning candidates and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

Experience and/or Education

One to three years related experience and/or training; Bachelor's degree (B.A.); or equivalent combination of experience and education.

 

Age Requirement

Must be at least 21 years of age.

 

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to guests and employees of the organization.

 

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving a few concrete variables in standardized situations.

 

Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

 

While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. May be required to work extended hours and different shifts.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

 

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles and secondhand tobacco smoke.  The noise level in the work environment is usually moderate.,