Sales Client Advisor - Multiple Openings

  • The Niello Company
  • Niello BMW, Fulton Avenue, Sacramento, CA, USA
  • Jan 27, 2022
Full time Sales

Job Description

Please note: we have multiple openings at the following locations: BMW Sacramento, BMW Elk Grove, and Volvo.

SALES CLIENT ADVISOR

     JOB DESCRIPTION

 We are looking for an experienced Sales Client Advisor to join our world-class team.

 Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. Candidates should have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment and be excellent at multi-tasking

 

SUMMARY

The Sales Client Advisor will sell/lease new and used vehicles at dealership while meeting gross profit, volume, and customer satisfaction standards.

 

QUALIFICATIONS

  • Sales experience preferred.
  • Ability to communicate effectively.
  • Independently motivated with the ability to work within a team environment.
  • Excellent customer service/satisfaction skills.                                                    
  • Organized and computer proficient – must be skilled in MS Word, Excel, and Outlook.
  • Clean DMV.

 

EDUCATION

  • High School Diploma (Preferred)

 

ESSENTIAL JOB FUNCTIONS

  • Satisfies the transportation needs of vehicle purchasers.
  • Sells/leases and delivers a minimum of 8 units per month.
  • Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
  • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
  • Explains fully product performance, application, and benefits to prospects.
  • Describes all optional equipment available for customer purchase.
  • Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
  • Utilizes dealership sales control and follow-up system.
  • Exhibits high level of commitment to customer satisfaction.
  • Knows and understands the federal, state, and local laws which govern retail automobile sales.
  • Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
  • Attends product and sales training courses as requested by sales manager.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
  • Knows and understands equity and values, and is able to explain depreciation to the customer.
  • Ensures that the sales manager has an opportunity to meet each customer.
  • Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
  • Writes complete sales orders and processes paperwork in accordance with established dealership policies.
  • Prepares sold vehicles for customer delivery prior to customer arrival.
  • Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
  • Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
  • Schedules first service appointment.
  • Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
  • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintains a prospect development system.
  • Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Attends sales meetings.
  • Maintains professional appearance.

 

GENERAL EXPECTATIONS

  • Devote himself/herself to insuring satisfaction to customers.
  • Attend company meetings as required.
  • Maintain a follow-up system that encourages follow through with assigned projects.
  • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the terminology of the business and keep abreast of technology changes in products and services.
  • Know and understand the federal, state and local requirements which govern the company’s business.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures
  • Participate in performance management.
  • Interact well with others and be a positive influence on employee morale.
  • Uphold the company’s non-disclosure and confidentiality policies and agreements.
  • Work evening, weekend and holiday work hours as required.

 

PHYSICAL REQUIREMENTS (SURROUNDINGS)

  • Spend time indoors in air-conditioned areas.
  • Sitting on a regular basis
  • Standing on a regular basis
  • Walking on a regular basis
  • Bending, twisting and/or stooping infrequently
  • Kneeling and/or Squatting infrequently
  • Lifting 25 lbs to 50 lbs
  • Infrequently Reaching and/or lifting overhead
  • Infrequently Climbing stairs
  • Repetitive hand/finger movement on a regular basis
  • Grasping/grabbing with hands infrequently
  • Pushing and Pulling

 

OTHER

  • Ability to read and comprehend instructions and information.
  • Professional personal appearance.
  • Excellent verbal/written communication skills.
  • Ability to meet company’s production and quality standards.

 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of this position. The Company reserves the right to modify this job description at any time with or without notice.

WHY JOIN THE NIELLO TEAM?

Our Vision

To be Northern California’s leading automobile dealer for the products we represent.

 Our Mission

We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.

 Our Core Values

We are a team

We respect each other

We encourage self-improvement

We hold high expectations

We embrace change

We enthusiastically value our customer

We support our community

We offer Comprehensive Benefits and Perks such as:

Kaiser HMO, Sutter Health Plus HMO, Western Health Advantage HMO and HRA plans

401(k) with Company Match

Vision & Dental plans (including orthodontic coverage)

Company paid Life and AD&D

Employee Assistance Program, Paid Time Off, and Paid Holidays

Discounts on Company Products and Services

VOTED BEST PLACE TO WORK

The Niello Company has been recognized by Automotive News an incredible 26 times in their annual look at the Top 100 Best Dealerships To Work For. The Niello Company is proud to have had nine dealerships on this list since the inception of the program, many of which are multi-year and back-to-back recipients. The Niello Company has also been recognized as a Best Place to Work multiple times by the Sacramento Business Journal.