SALARY: $18.66 Hourly
DEPARTMENT: Police Services
OPENING DATE: 01/26/2022
CLOSING DATE: Continuous
RECRUITMENT TYPE: Internal/External
AN ELIGIBILITY LIST WILL BE CREATED FROM THIS RECRUITMENT TO BE USED IN FILLING FUTURE VACANCIES
The purpose of this position is to provide continuous and consistent customer service to all passengers aboard light rail vehicles, at light rail stations and within light rail parking lots or other SacRT facilities. The Transit Ambassador will help resolve fare issues, address customer inquiries, assist with understanding the system routes, and handle any concerns and complaints all while maintaining a courteous and friendly attitude.
The Transit Ambassador is a full working level position that works independently on Light Rail trains and/or Light Rail stations performing the duties described herein.
EXAMPLES OF DUTIES:
Education: High School Diploma or GED equivalent.
Experience: Minimum 2 years of full time customer service experience working directly with the public, which must have included interpreting or providing information and assistance directly to the public. Transit experience preferred.
License/Certification: Obtain and maintain Penal Code Section 830.14 Certificate.
FILING INSTRUCTIONS/SUPPLEMENTAL INFORMATION:
The minimum qualifications as stated on this job announcement represent only the basic requirements of the position. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other examination segments of the selection process. An employment application is required for this position. Applications, job announcements, and copies of the complete job description are available at our website at www.sacrt.com.
A completed employment application, as outlined above, must be submitted online. SacRT will not process incomplete applications. Resumes are not accepted in lieu of an application, but may be included with the application. For more information on benefits, please reference the Benefits tab. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. For more information, contact the Human Resources Department at (916) 556-0298.
SacRT has a stand alone pension plan which is not part of, nor does it have reciprocity with CalPERS.
SacRT is an Equal Opportunity and Affirmative Action EOE/AA Employer - Minorities/Women/Disabled/Veterans.
This position falls under the ATU, Local 256 Collective Bargaining Unit.