Jun 20, 2022

Operations Manager

  • Turning Point Community Programs
  • Sacramento, CA, USA
Full time Human Resources Nonprofit-Social Services

Job Description

Turning Point Community Programs is seeking a Department of People Operations Manager for our Home Office in Rancho Cordova. Turning Point Community Programs (TPCP) provides integrated, cost-effective mental health services, employment and housing for adults, children and their families that promote recovery, independence and self-sufficiency. We are committed to innovative and high quality services that assist adults and children with psychiatric, emotional and/or developmental disabilities in achieving their goals. Turning Point Community Programs (TPCP) has offered a path to mental health and recovery since 1976. We help people in our community every single day – creating a better space for all types of people in need. Join our mission of offering hope, respect and support to our clients on their journey to mental health and wellness.




Under general direction of an appropriate administrator within the Department of People Operations (DPO), plans, manages, evaluates and oversees the work of technical and clerical DPO staff; performs a variety of highly responsible professional, technical and analytical activities in support of the TPCP's DPO programs; and performs related work, as assigned.




Assists in the administration of the DPO programs and is responsible for managing, coordinating, overseeing and participating in assigned areas of programmatic responsibility in TPCP's DPO management programs and functions.  An incumbent is also responsible for providing professional advice and counsel to the TPCP administrators, managers, supervisors, employees, and applicants for employment on DPO issues.  Duties and responsibilities are carried out with considerable independence within the framework of established policies, procedures and guidelines.


The DPO Manager is distinguished from the DPO Generalist-II in that an incumbent in the former class manages and evaluates the work of professional, paraprofessional, technical and administrative DPO staff.




The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.


Plans, coordinates, implements and manages TPCP’s DPO programs; including, but not limited to recruitment and selection, classification and compensation, employee relations, and benefits administration;

Ensures compliance with all TPCP, local, state, and other federal fair employment regulations, policies and laws;

Plans, organizes, staffs, directs, co-ordinates, reports and budgets the work of DPO staff; by providing day-to-day leadership and working with staff to ensure a high performance, customer service-oriented work environment which supports achieving organizational objectives and service expectations; provides leadership and participates in programs and activities that promote a positive employee engagement;

Performs a variety of special research and analysis projects on DPO issues; compiles and analyzes demographic data and assists in the preparation of reports and presentations;

Develops, implements and monitors work plans to achieve assigned goals and objectives; contributes to development of and monitoring of performance; participates in developing, implementing and evaluating work programs, plans, business processes, systems and procedures to achieve department goals, objectives and performance measures consistent with the TPCP's quality and service expectations;

Plans and evaluates the performance of assigned staff; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development; subject to management concurrence, takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with TPCP's DPO policies and procedures;

Interprets and explains DPO policies, procedures and regulations to TPCP administration, management, staff, and applicants for employment;

Performs other duties as assigned.

Knowledge of:


Theory, principles, practices of human resources administration;

TPCP procedures, rules and regulations and related documents governing DPO;

Federal and state fair employment laws, regulations and related legislation including Equal Employment Opportunity, Americans with Disabilities Act and FEHA, Fair Employment Act, ADEA, FMLA/CFRA, etc.;

TPCP PO policies and procedures and labor code provision;

TPCP organization, operations, policies and mission;

Research methods and data analysis techniques;

Principles and practices of sound business communication;

Applicant Tracking and Human Resources Information Systems;

Standard business software, including word processing and spreadsheet programs; and,

Principles and practices of effective management and supervision.

Ability to:


Analyze problems, evaluate alternatives and make sound, appropriate recommendations;

Organize, set priorities and exercise sound independent judgment within areas of assigned responsibility;

Interpret, apply, explain and reach sound decisions in accordance with TPCP and department policies, procedures and labor code provisions;

Understand and follow written and oral instructions;

Communicate clearly and effectively, both orally and in writing;

Prepare clear, concise and accurate reports, correspondence and other written materials;

Operate a computer using word processing and other business software and other standard office equipment;

Organize and maintain specialized files;

Maintain confidentiality of TPCP and personnel files and records;

Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations; and,

Ability to get to multiple locations,typically by car

Schedule: Monday-Friday 8:00 am - 5:00 pm and as needed to complete assignments


Compensation: 79,040 - 83,500 per year






Education, Training and Experience


A typical way of obtaining the knowledge, skills and abilities outlined above is through graduation from an accredited college or university with a master’s degree in public or business administration, human resources, psychology or a related field; and four years of progressively responsible professional human resources experience.  Additionally, the successful candidate must possess at least three years of supervisory experience.


Licenses; Certificates; Special Requirements:


California driver’s license & current vehicle insurance/registration

Reliable means of transportation capable of passing vehicle safety inspection if more than five years old excluding all modes of two-wheeled transport inclusive of bicycles, mopeds and motorcycles.