Jun 16, 2022

Casino Host

  • Red Hawk Casino
  • Placerville, CA, USA
Full time Hospitality Restaurant-Food Service

Job Description

Duties and Responsibilities

  • Meets and greets guests on the casino floor, providing excellent guest service 
  • Establishes and maintains relationships with high value players to generate revenue 
  • Provides solutions to guest issues, concerns, and complaints
  • Efficiently responds to high value guest requests and follows up in a timely matter
  • Provides assistance to other departments including Credit/Cage, Rewards Club, Table Games, Slots and Food & Beverage
  • Provides complimentaries to venues on property based on standard guidelines established by department 
  • Provides accommodations to partner hotels and coordinates transportation requests 
  • Provides and updates current contact information 
  • Upsells current in house promotions to qualifying guests
  • Identifies qualifying guests and authorizes the promotion to higher tier status 
  • Analyzes and re-evaluates mailer offers based on specified criteria to meet guest’s satisfaction
  • Conducts weekly telemarketing to inactive guests to drive revenue 
  • Achieves daily contact quotas provided by Player Development management
  • Attends weekly team meetings 
  • Other duties assigned 

 

Education/Experience

 

  • High school diploma or GED required. Bachelors’ Degree in Marketing or gaming-related field strongly preferred. Minimum two years’ experience in sales, customer service, casino host or marketing role.

 

Qualification Requirements

  • Excellent communication and organization skills required.
  • Must be a self-starter, motivated, professional, versatile and responsible.
  • Must be able to work any shift, including nights, weekends and holidays.
  • Must be proficient in Microsoft Office applications including, Outlook, Word and Excel.
  • Must know how to manage time wisely and prioritize tasks in order to complete work in a timely manner.
  • Must be able to operate mobile applications.
  • Must be at least 21 years of age.