Front Desk

Job Summary: 

Closes club and greets all club guests and members and assists them entering facility, answering general questions, closing club, and ensures account information is correct and current

Accountabilities:  

1. Sells retail and other products and services
2. Processes member paperwork and other documents
3. Greets and farewells each member upon entry and exit in most cases learning member names
4. Schedules programs or services in systems for members
5. Answers general sales, services, and facility questions raised by guests or members
6. Answers and manages all calls and ensures professional and friendly manner
7. Updates member/guest database
8. Assists Supervisor by reviewing membership status at member check-in and helps member understand membership status
9. Adheres to opening/ closing process and checklist
10. Conducts locker room checks and other actions to ensure a clean club
11. Serves alcohol when required in conformity with state law and internal policy
12. Serves food when required in conformity with state law and internal policy
13. Ensures facility is kept clean and safe at all times
14. Closes a minimum of two weekdays per week
15. Ability to communicate effectively with members, coworkers and supervisor verbally and in writing
16. Participates in regular cleaning and sterilizing of work and office areas as required
17. Enforces and reports violations of physical distancing and any other health and safety ordinance, order, law or regulation to manager, safety committee member or Compliance
18. Follows all health and safety requirements such as, but not limited to, physical distancing, regular surface cleaning, cough/sneeze etiquette, regular hand washing, and not coming to work when sick
19. Promptly and thoroughly reviews all requested health and safety training provided, asking questions for any topic not clearly understood
20. Maintains regular and predictable attendance
21. Works in a constant state of alertness and in a safe manner
22. Other duties as assigned

Qualifications: 

• Must be at least 18 years of age  
• High school diploma or GED  
• 6 months' customer service or concierge experience preferred
• Current CPR/AED/FIRST AID certification (within 60 days of employment, company provided) 
• Alcohol/food certification as required (paid for by Cal Fit) 

Other Knowledge, Skills, and Abilities: 

• Ability to transfer between various club locations 
• Excellent customer service and relationship building skills 
• Knowledge of telephone and in-person customer complaint resolution and de-escalation techniques 

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