Special Projects Analyst

Who Are We?
The Consumer Relations and Resolution (CR&R) Branch is looking for TWO passionate analysts to join the Special Projects Unit in resolving enrollment and financial inaccuracies, as well as focusing on other high-profile projects and assisting the Escalations & Resolution team.

How Will I Make an Impact?
As the Special Projects Analyst, you will be part of a team that is responsible for helping some of Covered California’s most financially vulnerable consumers. You will focus on utilizing multiple healthcare enrollment and customer relationship management (CRM) systems to resolve complex and in-depth eligibility and enrollment-related issues. In this role, you will be able to use your call-center experience and research skills to complete independent assignments and ensure swift and accurate resolution of time-sensitive assignments. If you are passionate about helping consumers and enjoy solving complex healthcare-related issues, submit your application today!

Application Deadline: 7/1/2022 @ 11:59 pm PST
Required Documents: Application, Resume, and Statement of Qualifications (SOQ)

Desirable Qualifications:

• Excellent research, analytical, organizational, and customer service skills.
• Experience working in a fast-paced contact/call center environment.
• Experience managing multiple projects with competing priorities and deadlines.
• Experience interpreting regulations, government codes, policies, and procedures.
• Excellent verbal and written communication skills, including documentation and presentation of findings.
• Proficient in Microsoft applications including, Excel, OneDrive, PowerPoint, and Word.

Minimum Qualifications for Associate Governmental Program Analyst:

• AGPA – https://www.calhr.ca.gov/state-hr-professionals/Pages/5393.aspx

Employee Benefits:
Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit https://hbex.coveredca.com/careers/benefits/.

Note:

• To apply to this position, review this advertisement and complete your application via CalCareers at: https://www.calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=310465
• *This JC has been reopened; if you have already applied for this JC you do NOT need to apply again.
• Please send any questions regarding the application process and/or position to Careers@covered.ca.gov
• New to state civil service employees are typically hired at the minimum of the salary range