Customer Service Representative

Essential Duties and Responsibilities:

• Handle commercial, residential, and roll-off customer calls for new accounts, changes in service, billing questions, service cancellations, misses, etc.
• Complete appropriate forms and data entry as required ensuring accurate billing of stops, starts, and adjustments on customer accounts
• Inform customers about the services that we have to offer, such as types of bins, rates, and special service programs that are available
• Generate credit and debit memos as necessary
• Project a knowledgeable, enthusiastic, positive, attitude that encourages customer confidence and reflects the professional image desired by Atlas Disposal Industries
• Available for overtime as needed
• Able to perform clerical tasks as needed
• Perform other duties that are assigned

EDUCATION REQUIREMENT

• High School Diploma
• Job-related courses a plus

BENEFITS

• Position includes a competitive benefit package

EXPERIENCE AND SKILLS REQUIRED

• 2-3 years of customer service is desired
• Industry experience is a plus
• Excellent oral and written communication skills
• Ability to communicate effectively with all departments and personnel
• Excellent telephone communication skills required
• Strong ability to work well with people, under pressure, and with stringent time restraints
• Proficient in negotiations and problem-solving
• Strong time management and organizational skills
•  Flexible enough to handle multiple tasks and be detail-oriented
• Must be proficient and accurate in ten key and data entry
• Knowledge of Route Manager is desirable
• PC working knowledge in Windows environment is a must
• Basic Math skills required