Job Description And Duties
Under the general direction of the Program and Project Supervisor of the Communications Division Carrier Oversight & Programs Branch – Service Quality and Eligible Telecommunications Carrier (ETC) section, this PURA V will serve as a lead program analyst with minimal supervision and will provide policy analysis, writing resolutions, technical research, data analysis, and advisory support needed for the California Public Utilities Commission's (CPUC) ability to address the telecommunications or equivalent service quality (SQ), PSPS events, Resiliency Strategies, SQ Ordering Instituting Rulemaking (OIR) to ensure the quality of utility services in California, and, thus, to meet its mission to provide safe, reliable and affordable communications services and infrastructure in the state.
Develop recommendations on the assigned proceedings to come up with proposed solutions to address any policy issues or gaps by working in conjunction with analysts, legal, ALJ, and engineering staff. Analyze responses, write memos, and prepare reports. Work closely with the legal team, Administrative Law Judges (ALJ), and Commissioner Offices on resolutions and decisions. Coordinate with the federal, state, and local government teams on the policies and procedures.
Oversee, review and evaluate for improvement in communications services or any utility service quality programs, evaluate PSPS events with Resiliency Plans, and provide technical and policy analysis for the Commission’s emergency response work on communications services and network impacts from wildfires and other natural disasters, public safety power shut off (PSPS), COVID-19, social protest, and other events.
Communications Division / Carrier Oversight & Programs Branch / Service Quality & ETC:
The Service Quality, Emergency Measures, and Eligible Telecommunications Carrier (ETC) section advance the California Public Utilities Commission’s (CPUC) efforts to provide safe and reliable telecommunications and 9-1-1 services to the Californians, which includes ongoing coordination and collaboration with the Governor’s Office of Emergency Services (Cal OES), the California Department of Forestry and Fire Protection (CalFIRE), the Office of Energy Infrastructure Safety (OEIS) the Federal Communications Commission (FCC), the State Legislatures, Local Government, and the Commission's Safety and Enforcement Division (SED). With over 39 million residents in the State, this work is a key element of the CPUC’s ongoing efforts to identify ways to 1) help ensure that communications networks are resilient and reliable, 2) reduce the likelihood of utility involvement in wildfires and hone the use of Public Safe Power Shut-offs (PSPS) as a preventative measure of last resort, and 3) to maximize utility emergency preparedness and consumer access to quality 9-1-1 services when Californians need to call on them.
Department Website: http://www.cpuc.ca.gov