The Collision Manager is responsible for developing business through insurance adjusters, customers, and other sources. Maintain customer satisfaction standards while controlling expenses and managing employee production and performance.
Who Would I Interact with?
This position interacts daily with Customers, Collision Associates, Sales Managers, Sales Associates, Service Managers, and Service Advisors, just to name a few
What are the day-to-day responsibilities?
Forecast goals and objectives for the department and strive to meet them
Prepare and/or administer an annual operating budget for the collision center
Understand, keep abreast of and comply with federal, state and local regulations that affect Collision center operations, such as hazardous waste disposal, OSHA right-to-know, etc
Hire, train, motivate, counsel, and monitor the performance of all Collision center staff
Direct and schedule the activities of all Collision center employees
Submit and/or maintain Collision center technicians' payroll and personnel documentation as required by region
Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business
Ensure customer complaints are handled appropriately
Ensure that Collision center facilities including customer waiting areas and work areas are appropriately maintained
Account for all documents
What are the requirements for this job?
College degree or equivalent experience
The ability to read, write, add, subtract and divide
Proficient in the use of web applications, word processing, e-mail and spreadsheets
Minimum of three years of experience in an auto body repair facility (preferred)
Advanced knowledge of body repair methods
Two years of supervisory experience (preferred)
Professional communication and interpersonal skills
Must have a valid driver's license
Experience providing quality customer service and/or handling complex customer, vendor or employee concerns
Ability to operate an automobile
AutoNation is an equal opportunity employer and a drug-free workplace.
From coast to coast, Americans love the freedom of the open road. It’s a passion we share at AutoNation. We’re proud to have sold and serviced over 10 million vehicles while donating over $35 million to national and local charities. Join us as we pave the way to move our company, our communities and our industry forward.