The Collision Manager is responsible for developing business through insurance adjusters, customers, and other sources. Maintain customer satisfaction standards while controlling expenses and managing employee production and performance.
Who Would I Interact with?
This position interacts daily with Customers, Collision Associates, Sales Managers, Sales Associates, Service Managers, and Service Advisors, just to name a few
What are the day-to-day responsibilities?
- Forecast goals and objectives for the department and strive to meet them
- Prepare and/or administer an annual operating budget for the collision center
- Understand, keep abreast of and comply with federal, state and local regulations that affect Collision center operations, such as hazardous waste disposal, OSHA right-to-know, etc
- Hire, train, motivate, counsel, and monitor the performance of all Collision center staff
- Direct and schedule the activities of all Collision center employees
- Submit and/or maintain Collision center technicians' payroll and personnel documentation as required by region
- Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business
- Ensure customer complaints are handled appropriately
- Ensure that Collision center facilities including customer waiting areas and work areas are appropriately maintained
- Account for all documents
What are the requirements for this job?
- College degree or equivalent experience
- The ability to read, write, add, subtract and divide
- Proficient in the use of web applications, word processing, e-mail and spreadsheets
- Minimum of three years of experience in an auto body repair facility (preferred)
- Advanced knowledge of body repair methods
- Two years of supervisory experience (preferred)
- Professional communication and interpersonal skills
- Must have a valid driver's license
- Experience providing quality customer service and/or handling complex customer, vendor or employee concerns
- Ability to operate an automobile
AutoNation is an equal opportunity employer and a drug-free workplace.