DOWNTOWN FORD, CALIFORNIA The Parts Counter Trainee is will learn about automotive parts and accessories to accurately answer questions and satisfy customer requirements in person or on the phone. He or she locates automotive parts within the current inventory or from other sources (such as the internet, vendors, other dealerships, etc.) and arranges for delivery and installation. This position receives and stocks incoming parts, as well as performing warehouse housekeeping duties with continuous learning.
The ideal candidate must have a pleasant and courteous personality, strong customer service and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.
Receipt and stocking of incoming items
Locates accessories or parts and arranges for installation
Monitors parts inventory and maintains storage area in good condition
Maintains up-to-date knowledge of all vehicles, accessories, and promotions
Maintains accurate sales documentation
Provides timely and accurate reports as required
Performs other duties as assigned
Ensures safe and on-time delivery of parts to the dealership and following all company procedures and standards
Maintains warehouse housekeeping standards
Automotive experience a plus
Retail counter or phone sales experience a plus
Desire to learn and work in the automotive industry
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
Strong organizational and problem-solving skills
Helpful attitude and friendly demeanor
Highly professional and dependable
Strong computer and internet skills, including Microsoft Office suite
Point-of-sale (cash register) and credit or debit card processing skills
In a word, okay two words, our people. We have a ridiculously friendly team, most of which grew up right down the street. This team is the Downtown Ford difference. And why you should drive from the Greater Sacramento area to buy here!
Each associate is committed to your comfort and providing the absolute best customer experience. Your wish is our command. We'll work with your budget, schedule, and preference - whatever it takes!
Whether you are looking for a new Ford, a high quality pre-owned vehicle, servicing your vehicle with us, or looking for Ford Certified or after-market parts, we should be your choice of Ford Dealership in Sacramento, California. We call this mission the COMPLETE automotive experience. And, it all starts with our exclusive Car Doc maintenance and membership program that is unlike any other in the industry. It is solely designed for you! It saves you money on your routine maintenance, saves you money on your next vehicle, and saves you money in times of need - like when you lose your key or need a tire changed on the side of the road.