May 13, 2019

Automotive Service Manager

  • Downtown Ford Sales
  • Sacramento, CA, USA
Full time Automotive Customer Service Management Retail Sales

Job Description

Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.

Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property.

Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions.

Thank You,
The Hiring Manager

SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders. 

The Automotive Service Manager (ASM) acts as the primary contact between the dealership and customer for all repair and maintenance services. He or she listens to and thoroughly understands a customer's service/repair needs, sets and manages the customer's expectations, and works closely with the service team in order to stay informed of the status of repairs and special orders. The primary goal of the ASM is to provide the highest level of customer satisfaction and maximize the sale of parts and service for the dealership.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training, and at least two years of dealer-level or large facility experience that includes some supervisory/management responsibilities. Certification by the National Institute for Automotive Service Excellence (ASE) is a plus. An unrestricted driver's license, a clean driving record, and a strong technical and customer service performance record are required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

  • Ensures agreement from customer is in place before service begins and informs customer of estimated repair costs and times and accepted methods of payment
  • Sells only required service and maintenance to customers and follows dealership service sales policy and procedures
  • Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised
  • Ensures that all completed repairs have gone through quality control and/or a road test
  • Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)
  • Manages and oversees staff, which includes recruiting/hiring, evaluating, scheduling, terminating, etc.
  • Ensures all service level targets are met or exceeded
  • Ensures that required documentation is complete and is in compliance with regulations and standards
  • Complies with and enforces all safety policies and procedures
  • Attends all staff meetings, trainings, and educational classes as required
  • Performs other duties as assigned


  • High school diploma or GED preferred
  • Post-secondary automotive training or equivalent work experience
  • Two years of dealer-level or large facility experience preferred
  • ASE certification (or is willing to obtain certification)
  • Broad scope of automotive mechanical/electrical knowledge
  • Experience in supervising and managing staff
  • Neat, clean, and professional appearance
  • Pleasant/friendly demeanor and an outgoing personality
  • Highly professional and dependable
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff
  • Basic computer and internet skills
  • Unrestricted driver's license and clean driving record
  • Able to drive both automatic and standard-transmission vehicles
  • Reynolds and Reynolds experience a plus


  • 401(k) with Company Match
  • Direct Deposit
  • Opportunity to Advance
  • Competitive Pay Based on Experience
  • Medical Benefits
  • Paid Vacation
  • Holidays
  • Ongoing Training and Mentoring
  • Professional Workplace
  • Non Smoking Workplace
  • Drug Free Workplace

Apply Now