Oct 25, 2023

Lift Operator

  • Sierra-At-Tahoe Resort
  • 1111 Sierra-At-Tahoe Road, Twin Bridges, CA, USA
  • $18.00 hourly
Seasonal Customer Service Hospitality Other

Job Description

Job Title:          Lift Operator       

Department:     Lift Operations

Reports To:       Lift Supervisor

Prepared By:     Sierra-at-Tahoe  

Prepared Date: 07/2023               

FLSA Status:     Non-Exempt

Pay Status:        Hourly      

YR Status:          Seasonal (Full-time or Part-time) 


Embrace the thrill of winter and step outside of the norm and into an outdoor opportunity you’ll cherish forever. Here at Sierra, we pride ourselves on our welcoming and inclusive work atmosphere that keeps the stoke high for our guests and employees alike all season long. If you’re looking for a full career switch or an exciting weekend roll centrally stationed in the beautiful Sierra Nevada, you just found it.

 

NOTE:  This job description shall not be construed as a contract for employment.  Must be at least 18 years of age.  Sierra-at-Tahoe is an at-will employer. This position requires a post offer background check.


SUMMARY 
Assists guests in getting on and off of surface lifts/tow rope by operating lift including inspection and testing before opening. Make sure every guest has the right ticket to access the lift. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests.

 Duties and Responsibilities are (but not limited to):
1. Welcomes and greets guests as they enter line queues and assists guests as needed.
2. Assist with shoveling and raking of snow and ice on a regular basis to maintain loading ramps.
3. Identify and group appropriate number of guests to load chair in an efficient and effective manner.
4. Always establish crowd-control and communicate with the guest when organizing chair load groups or line ques.
5. May assist with creating the maze and safe-loading areas with access to RFID gates using appropriate tools.
6. Capable of resolving guest conflict using resort policies and procedures.
7. Completes daily lift logs, incident reports, and opening and closing procedures on appropriate reports.
8. Under the supervision of the Lift Operations Supervisor or his/her assistants, operates the assigned lift in accordance with standard procedures and written or verbal instruction to provide safe, quality uphill transportation for guests and employees.
9. Communicates with top or bottom lift staff to initiate the proper start/stop procedures as public are loading the chairs.
10. Travels over the snow on either skis or snowboard to and from work assignments following all resort policies and procedures regarding designated trails and safety guidelines.
11. Must communicate and clear with Lift Maintenance and Dispatch prior to turning lifts for the public.
12. Assists with the inspection of the lift prior to operation start up, which includes emptying trash containers, continually checking the status of marker information boards, assisting with the daily checking of switches, chairs, grips, and maintaining of ramps and corrals.
13. Performs closing procedures by unloading all riders from lift, shut down lift, clear out and smooth ramps and maze areas, secure lift house and tools.
14. Must become familiar with the area (lifts and trails) and also know the functions of other departments. Advises and assists guests as needed in a courteous manner.
15. Must become familiar with resort’s policies and guest service expectations.
16. Communicates problems to superiors, while showing initiative in handling routine matters and emergencies.
17. Continually remains vigilant to the needs of both the equipment and the guests and react to those needs in the safest manner while maintaining quality service.
18. Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
19. Meet service level objectives and department goals as set forth by immediate supervisor.
20. Flexible working hours.

RESPONSIBILITIES TO SAFETY
1. Protect the safety of self, co-workers, and Sierra-at-Tahoe Resort guests at all times.
2. Report any potentially harmful equipment or situations to the immediate supervisor without delay.
3. Report safety-related accidents and incidents at once to immediate supervisor.
4. Follow all company and department safety policies and procedures.
5. Operate equipment in a safe manner that will not lead to injury of yourself or others.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (G.E.D.); or one to three months related experience and/or training; or equivalent combination of education and experience.

 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees.

 

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret graphs.

 

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 

CERTIFICATES, LICENSES, REGISTRATIONS

Resort certification on any necessary equipment.

 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand and talk or hear.  The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to climb or balance.  The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 

 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and outside weather conditions.  The employee is occasionally exposed to high, precarious places. The noise level in the work place is usually moderate.