Oct 31, 2018

Customer Service Center Representative - Laboratory Call Center (Full Time, Temporary - Days)

  • Sutter Health
  • Sacramento, CA

Job Description

**Description** **POSITION SUMMARY** Provides customer service to providers who utilize ambulatory lab services, including responding to inquiries and complaints, placing standing orders for lab tests, coordinating add-on test orders, coordinating office supply orders and report distribution. ** Temporary, Non-Benefited - 25 Weeks ** **Principal Accountabilities** Appropriately responds to phoned inquiries and complaints, providing information and short-term resolution, respectively. Coordinates supply orders and other requests for physician offices. Processes information to ensure timely progression of the patient, specimen, clinical information and claims information through the ambulatory lab path of workflow. Processes standing orders and add-on orders for lab testing. **Qualifications** **MINIMUM POSITION REQUIREMENTS** **Education/ including Licensure/ Certification/ Registration** A high school diploma or GED is required. Post-high school course work related to the medical field (e.g., medical terminology, anatomy, biology, chemistry, etc) is preferred. **Knowledge:** Knowledge required includes medical terminology, customer service concepts and basic ICD9 coding. **Experience:** Must have relevant healthcare experience, such as in a clinical laboratory, medical records, registration, physician office, acute care nursing unit or health related call center setting. Experience with computers such as Microsoft, electronic mail etc. Experience working with a laboratory information system. Experience operating multi-line phones and office equipment. **Skills:** Requires critical thinking, complex problem solving, multi-tasking, decisive judgment and the ability to work with minimal supervision. Must be able to work in a demanding, fast-paced environment balancing multiple priorities and take appropriate actions in challenging situations. **Primary Location:** California, Greater Sacramento Area, Sacramento **Organization:** Sutter Medical Foundation - Central **Employee Status:** Temporary **Employee Referral Bonus:** No **Benefits:** No **Position Status:** Non-Exempt **Union:** No **Job Shift:** Day **Shift Hours:** 8 Hour Shift **Days of the Week Scheduled:** Monday-Friday **Weekend Requirements:** None **Schedule:** Full Time **Hrs Per 2wk Pay Period:** 80 All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

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