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Aug 30, 2024

Customer Service - Call Center

  • River City Windows
  • Davis, CA, USA
  • $23.00 hourly
Full time Customer Service

Job Description

The Call Center Representative position exists to provide a world class homeowner experience while setting high quality appointments. The primary focus of this role is to actively listen to homeowner needs, then provide a consultative appointing experience to well represent RBA.
 
RESPONSIBILITIES
This position is responsible for the following:
  • Delights internal and external customers
  • Builds rapport with customers and teammates
  • Demonstrates excellent written and verbal communication skills; communicates with RBA teammates effectively and clearly
  • Overcomes objections and sets appointments with an emphasis on first available appointment
  • Utilizes available scripting and rebuttals; is open to feedback and coaching to optimize lead interactions and appointment set rates
  • Ensures the quality of appointments set for the Outside Sales Team
  • Assists with calendar capacity through understanding and utilization of territory calendars
River City Windows
About River City Windows

Renewal by Andersen (RbA) is a nation-wide leader in the window and door industry offering premium, custom-built products to homeowners. As the only full-service retailer of our exclusive, American-made product in our area, we take great pride and ownership in the legacy of our brand and our local reputation. We value authenticity and healthy relationships in the workplace, with "Be True" guiding us as our core value: Be true about yourself, be true with each other, and be true to our customers. Our owners care about our staff as much as they do our customers; As a result we've got great work-life balance & a stellar company culture. We are looking to hire those who align with these elements of our culture. We provide clear paths to professional growth and offer exciting and rewarding challenges which we know will help take your career to the next level. We are looking for the right individuals to join our team and become a part of the Andersen legacy we are building together.

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