Family Service Worker Level I/II provides clients with access to various County or community services through referrals, as part of a comprehensive case plan. Incumbents work in partnership with professional staff to provide protective and supportive services to adults, families and children in crisis by way of programs and resources offered by the County; assists in evaluating the home environment including family functioning, health and safety hazards, and care provider assignments; and assists with or performs necessary household tasks in emergency situations.
Knowledge of
- Household organization and management
- Basic principles of child, adolescent, and adult growth and development
- Basic principles of child care
- Basic principles of human behavior
- Basic record keeping techniques to ensure current and accurate information
- Household budgeting
- Principles of time management
- Basic standards and procedures of housekeeping and laundering including methods, materials, and equipment used
- Principles of nutrition, meal planning, and proper food preparation techniques
- Basic arithmetic to make calculations (addition, subtraction, multiplication, division, percentages, decimals, and fractions)
- Basic principles of care of elderly and disabled
- Applicable codes, policies and procedures as they relate to each program or assignment
- Basic communication techniques that foster collaboration and effectively achieve program results
- Methods and techniques of interviewing
- Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
- English usage, spelling, grammar, and punctuation
Ability to
- Follow verbal and written instructions and procedures
- Communicate effectively with persons from a variety of social, cultural, and economic backgrounds
- Work with children and adults in crisis situations
- Work with children that have special needs
- Communicate clearly and concisely, both verbally and in writing
- Use current technologies, tools, and equipment to achieve program goals
- Learn the methods and techniques of instruction and training
- Instruct and train individuals and families by example and direct demonstration
- Make mathematical computations
- Work with physically and mentally incapacitated adults
- Interpret, apply, and explain applicable codes, policies, procedures and technical terminology related to each program or assignment
- Develop and maintain cooperative, effective working relationships with staff, clients, and the general public; remain calm and courteous under stressful situations; exercise tact when dealing with others
- Collect and compile a variety of data and information
- Use household tools and equipment including those used for food preparation and clean-up, clothing care and cleaning of floors and bathrooms
Minimum Qualifications
Successful completion of 12 semester (18 quarter) units from an accredited college or university in social work, sociology, psychology, counseling, early childhood education, gerontology, or other field closely related to the intent of the class.
Note: Full-time experience in a health, social services or community organization, or institution working directly with children, adults, or the elderly, performing the duties equivalent of a nurse's aide, home health aide, teacher's aide, or daycare worker may substitute for the education on the basis of one month of experience is equal to three (3) semester units or four (4) quarter units.
