Under general supervision, the Health Service Coordinator completes and reviews technical documents; interviews applicants; determines residential and financial eligibility; processes referrals and authorizations for clients receiving health program benefits; and applies specific laws, rules and policies relating to a departmental program.
Knowledge of
- Applicable laws, rules and regulations related to health services coordination
- Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
- Basic arithmetic (i.e., addition, subtraction, multiplication, division, decimals, percentages, ratios, and fractions)
- English usage, spelling, grammar, and punctuation
- Principles of effective customer service
- Technical clerical case management
- Standard methods of filing (alphabetic, numeric, chronological)
- Telephone procedures and etiquette
- General principles, procedures and practices of recordkeeping
- General medical terminology
Ability to
- Establish and maintain cooperative, effective working relationships with customers, co-workers, other agencies and the general public
- Communicate clearly and concisely, both verbally and in writing
- Analyze situations accurately and adopt an effective course of action
- Effectively organize and prioritize work assignments
- Keep accurate and orderly records
- Make arithmetical computations accurately and rapidly
- Maintain confidential information
- Interpret and apply applicable federal, state, and local laws, codes, and regulations
- Apply customer service skills, including the identification of customer needs and timely follow up to ensure customer commitments have been met
- Gather, record, and evaluate data necessary for determining eligibility for a specific program
- Learn to interview effectively in a wide variety of circumstances
- Communicate effectively with persons from a variety of socio-economic and cultural backgrounds
- Make calculations and maintain an account of expenses, income losses and reimbursements
- Understand, explain, and apply program terminology, policies, and procedures
- Understand and follow complex verbal and written instructions
- Understand insurance requirements such as Medi-Cal, Health Maintenance Organization, Preferred Provider Organization, Therapy Services Only, Explanation of Benefits
- Compile, arrange and present information in a clear and concise manner
- Operate office equipment such as computer terminals, printers, copiers, scanners, telephones, and fax machines
- Use standard business software for word processing, database maintenance, spreadsheet maintenance, e-mail, and Internet communications
Minimum Qualifications
Two years of paid, full-time experience performing clerical and public contact duties in a medical setting or a program service site, such as a social service, health service, or children service agency.
Note: Completion of up to 30 semester units (45 quarter units) from an accredited college, university, or career school may be substituted for up to one year of the required experience on the basis of 3 semester (4.5 quarter) units equal one month of work experience.
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply or go to www.SacCountyJobs.net.