Manager, Trainings, Member Services

SUMMARY

Under general direction of the Director, Trainings and working closely with California School Boards Association’s (CSBA) members and affiliates, this position serves as part of the management team and assists with researching, developing, implementing strategies for resource development, technology, new education resources and content. Independently providing leadership and management while assisting or facilitating meetings of all levels of stakeholders; developing and managing the department’s Annual Education Conference (AEC) planning committees; manage the development of training and conference content; manage the Association’s learning management system and eLearning course curriculum, creating training and conference promotional and development materials; and performs a variety of other duties as assigned.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure that the values, mission, and strategic vision of CSBA are evident through all aspects of CSBA’s content programing and contributions to marketing collateral and publications.
• Manage the sessions and content including developing training and conference course sessions, professional development sessions and assists in selecting keynote speakers.
• Maintain knowledge and understanding of a wide range of training methods, techniques and formats.
• Regularly performs significant and recurring administrative and managerial tasks with high degree of initiative, independence and with great attention to detail on numerous projects.
• Participates in the implementation and management of events and meetings by conducting regular planning meetings and maintaining established timelines.
• Provides overall communication management including marketing copy, proofing, reviewing, formatting, editing and a broad scope of correspondence, particularly in communication with Association members, CSBA staff, and committees.
• Conduct follow-up trainer, faculty and speaker management.
• Conduct research to ensure course content for trainings and annual conference is current and applicable.
• Provides leadership while facilitating meetings with all levels of stakeholders, conference and training planning committees.
• Implement program management methods to track content development cycles, event management, evaluation of programs and outcomes.
• Oversee processes, meetings and content related to training and conference registration, housing and related applications.
• Collaborate and coordinate with teams and individuals internal and external to CSBA, including sponsors and partners.
• Educate CSBA members in activities to ensure discipline-specific programming are in place at trainings and the AEC conference. Coordinate CSBA staff in the implementation and management of the trainings and conference by conducting regular conference planning meetings and maintaining the master timeline.
• Work with the CSBA Communications Department on trainings and conference outreach and publications.
• Work with the CSBA staff to detail space layout, AV equipment, food and beverage, and manage all onsite aspects of the training and AEC conference program in coordination with the conference team.
• Lead staff meetings in the evaluation of the AEC conference and ensure follow-up on identified improvement needs.
• Administers, maintains and supports the Association’s learning management system operations.
• Develops, implements, and manages eLearning courses, including multimedia content, assessments and reports.
• Collaborates with instructional designers and subject matter experts to design and develop effective eLearning courses.
• Ensures all courses are designed to meet industry standards and are accessible and usable by all learners.
• Develops and maintains documentation and procedures for the LMS, including user guides, best practices and FAQs.
• Monitors and analyzes the effectiveness of eLearning courses and makes recommendations for improvements.
• Stays current with industry trends and best practices, making recommendations for updates and improvements to the LMS as needed.
• Troubleshoots technical issues related to the LMS and provides support to end users.
• Report regularly to Director, Trainings on program status, developments and opportunities.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in assigned field; researches emerging products and enhancements and their applicability to Association needs.
• Travel throughout the State of California for trainings and AEC conference related business.
• Reads and demonstrates an understanding and adherence to CSBA values, policies and practices.
• Demonstrates respect, honesty and professionalism at all times.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This position may be required to manage and direct other staff, with the responsibility of overall direction, coordination, and evaluation of those roles. This position may carry out supervisory responsibilities in accordance with the organization's policies and all applicable laws. Overall responsibilities of this position could include, but may not be limited to, interviewing, training, timekeeping and wage & hour management, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing and resolving complaints.

EDUCATION & EXPERIENCE

• Any combination of training and experience equivalent to a bachelor’s degree or higher with major coursework in education or education policy, marketing, public relations, business administration, public administration, or related field and five (5) years of experience in education or education policy, marketing, project management, or related field.
• A minimum of two (2) years of experience in learning and development or with LMS administration.

QUALIFICATIONS

Knowledge of:

• Principles, practices and service delivery needs related to assigned events and training programs.
• Procedures for planning, implementing, and maintaining a variety of events, training programs and activities.
• Principles and practices of events and training program development, management, implementation, review, analysis and evaluation.
• Principles and practices of budget development and administration and sound financial management policies and procedures.
• Instructional design principles.
• Learning Management Systems.
• Principles and practices of contract administration.
• Research and reporting methods, techniques, and procedures.
• Sources of information related to a broad range of education policy and programs.
• Applicable Federal, State, and local laws, regulatory codes, ordinances and procedures relevant to assigned area of responsibility.
• Public relations and marketing techniques.
• School Board governance or policies.
• Recent and on-going developments, current literature and sources of information related to assigned duties.
• Record keeping principles and procedures.
• Modern office practices, methods and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary and punctuation.
• Techniques for effectively representing the Association in contracts with governmental agencies, community groups, and various business, professional, educational, regulatory and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and Association staff.

Ability to:

• Assist in the development of goals, objectives, policies, procedures, work standards for assigned events and programs.
• Evaluate and provide recommendations on learning management systems.
• Work with diverse populations.
• Lead committees and teams.
• Develop or deliver innovative programs.
• Perform career development, leadership development, or professional development in education, government or private industries.
• Work some evenings and weekends. Occasional regional and national travel will be required.
• Maintain confidentiality around sensitive and complex relationships and projects.
• Perform strong organizational and problem-solving skills.
• Coordinate and oversee programmatic budgeting, and fiscal reporting activities.
• Plan and prepare event and training program schedules, staffing schedules, reports and other related materials.
• Research, analyze, and evaluate new service delivery methods, procedures and techniques.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws and regulations.
• Establish and maintain a variety of filing, record keeping and tracking systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities and meet critical time deadlines.
• Operate and maintain modern office equipment, including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone and in writing.
• Apply excellent interpersonal, written and oral communication skills.
• Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establish, maintain and foster positive and effective working relationships with those contacted in the course of performing duties and responsibilities.

ENVIRONMENTAL ELEMENTS & PHYSICAL DEMANDS

• Employee works in a primarily sedentary office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
• Employee is personally responsible for following health and safety guidelines, instructions, and policies.
• Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and computer screen, and hearing and speech to communicate in person, and over the telephone; must be able to bend, stoop, kneel, reach, push and pull drawers open and closed in the execution of duties.
• Must be able to sit at computer for long periods of time and have the dexterity to access, enter, and retrieve data using a computer keyboard or calculator, and operate standard office equipment.
• Employee must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds, hand truck available to assist.
• Travel to various training, workshops and meeting sites required.
• Work occasional overtime, evenings, nights, weekends and holidays for activities that are required to be done after-hours.
• Occasional travel throughout the state of California.
• Occasional overnight travel.
• Limited vacation during peak periods.

LICENSES & CERTIFICATIONS

• Possession of, or ability to, obtain a valid California Driver’s license by time of appointment.