SMUD’s Customer Intelligence team is dedicated to centralizing advanced data analytics within the Customer & Community Services (CCS) unit to improve operational excellence and enrich the customer experience. As part of the Business Intelligence and Operations Support (BIOS) team, this role will provide valuable analysis and technical support to various groups, including Customer Success, Customer Experience, and Customer Operations & Assistance. The overarching goal is to foster effective program and solution delivery that addresses the diverse needs of the customers we serve.
Our team is committed to using analytical precision to create effective, customer-focused solutions, employing tools such as artificial intelligence (AI), machine learning (ML), regression analysis, and other statistical techniques. We are dedicated to evolving the CCS data and analytical ecosystems to meet the diverse needs of the business. By prioritizing robust data management and advanced dashboarding, we enhance our capability to report on and monitor key metrics. Through these efforts, we tackle vital business challenges and ensure that our data-driven decisions align with strategic objectives, ultimately leading to better outcomes for our customers.
Provides analytical support to assigned business units and associated systems, applications, and activities by applying business and information technology solutions to a broad range of business unit processes and applications; functions as a specialist in one or more areas such as systems analysis, application development, or application support; acts as a local system administrator; performs table configuration and maintenance of software systems used to support business applications pertinent to the business unit.
This series describes classes assigned to Departmental Business Units. The primary focus of these classes is to support business unit systems, applications, and activities where depth of knowledge of business unit functions and processes are critical to job success. Business Technology Analysts function as IT business specialists where breadth of experience and knowledge in one or more areas of lT work such as systems analysis, application development, or application support are used in the development, management and maintenance of business unit systems and applications. This is the advanced journey or lead level of the series requiring knowledge of more complex business systems involving advanced technical features; serves as business unit subject matter expert and lead on major projects reviewing completed work for compliance to unit, department, or SMUD standards. May serve as the business unit project manager on major business unit projects.
Five or more (5+) years of experience developing and supporting major information or business technology systems related to the business unit being supported.
Principles and practices of lead supervision; principles and techniques of project management principles; advanced principles and concepts of data management; specialized business unit work processes and fundamentals; complex concepts of IT system applications, including desktop, client-server and mainframe environments; centralized and distributed concepts; complex analytical methods and research techniques; methods and techniques of troubleshooting and problem resolution; principles of project planning and scheduling; complex system development life cycles; advanced business system design methods and techniques; advanced methods and techniques of application development and integration; advanced database design theory and implementation; principles of data retrieval and reporting; information processing hardware, software, and data communications; pertinent SMUD and departmental policies, procedures, and standards; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Direct staff in a lead capacity; oversee complex IT system environments; prepare budget estimates and resource allocations; write functional design specifications, policy and reports documentation; conduct feasibility studies; provide effective consultation to users/clients; apply analytical thinking to resolve business and IT application problems; develop, test, and implement IT applications; learn new and existing IT technologies, tools and methods to support and develop business applications; translate technical terminology into non-technical terms; work independently or in a team atmosphere to develop and support IT business applications; manage and organize workload on several projects simultaneously; prepare reports and make presentations; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally.
Bachelor’s or Master’s Degree in Computer Science, Business Administration, Economics, or Finances related field.
Sacramento Municipal Utility District (SMUD) - Who We Are
As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.
Our Commitment to Diversity & Inclusion
SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.
An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.
SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.
Why Sacramento, California?
The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.
Hybrid Work
This position may be eligible for SMUD's hybrid (office/home) work employee benefit, the schedule of which will be determined by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to hybrid work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.
We recommend you create a SMUD Candidate account through our SMUD Careers page, upload your resume and cover letter to be considered for this and other open position.
As the nation’s sixth-largest, community-owned, not-for-profit electric service, SMUD has been providing low-cost, reliable electricity to Sacramento County for over 75 years. SMUD is a recognized industry leader and award winner for its innovative energy efficiency programs, renewable power technologies and for its sustainable solutions for a healthier environment. See a map of our service area.
Read more about SMUD's history
We're proud of our reputation as one of the best places to work in Sacramento. Happy, satisfied and engaged employees create a workplace that best serves our customers. That's one reason we're also first among all California utilities in customer satisfaction.
Our commitment to diversity, equity & inclusion
We respect, value and celebrate the unique attributes, characteristics and perspectives of each individual. Diversity, equity and inclusion are guiding principles to deliver a culture that reflects the broader values of the community and our customers.