Supervisor - Technical Training Team (Full Time - Days)
The Technical Training Supervisor supervises technical applications training staff, including coordinating cross-functional teams and resources across divisional affiliates, other affiliates and/or other system related functional resources required to implement and support training projects at the local, division or enterprise level. Work may include new technical applications, modules, and software installations, interface/integration, hardware upgrades, and major application upgrades.
Technical training and information services (IS) key approaches to meet these needs consist of the Applications, Telecommunications, Project Management, Web, and Technology. Supervises according to Sutter's business plan, the role to make electronic data and communications available to Sutter Health employees, providers and patients to support the health and well-being of the community, enhance patient care and safety, and improve business processes and performance.
Responsible for staff performance and career development. Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization.
Bachelor's degree in Healthcare, IT or education strongly desired OR the equivalent combination of recent, relevant work experience and education. Experience with clinical, EPIC or other healthcare applications desired.
+ Learning, training, information systems, project management and/or equivalent management experience, along with the use of tools and processes to support effective documentation and communication, as typically acquired in 3 to 6 years.
+ Implementation experience as a lead, supervisor/manager in a training and/or technical environment in a clinical workflows.
+ Must understand A.D.D.I.E. and learning objectives.
+ Knowledge/experience within a learning team.
+ Experience managing contractors as well as FTE’s.
+ Transformation experience.
+ Experience in successfully leading teams and implementing and supporting business and/or clinical applications that require coordination of resource, budget development, and project planning.
+ Demonstrated technical and business experience.
+ Consulting with vendor, clients and management.
+ Strong problem and issue resolution experience.
+ Expert at specifying user requirements.
+ In-depth knowledge of industry standards to support business requirements.
+ Knowledge of healthcare operations and structure, general requirements in an integrated delivery system, and use of information system applications in the practicing healthcare environment.
+ In-depth of knowledge of life cycle of application environments.
+ Mastery of assigned application(s) and broad understanding of integrated systems.
+ Thorough understanding of hospital inpatient, clinic outpatient operations, and/or financial software along with understanding the technical environment of product lines for which they are responsible.
+ Leadership skills.
+ Ability to be involved in multiple projects at the same time.
+ Excellent organization skills and ability to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service.
+ Work closely with healthcare application users, vendors, and technical professionals.
+ Committed to providing exceptional customer service and responding to user needs in a prompt, courteous manner.
+ Strong analytical and critical thinking skills.
+ Exceptional written, verbal and presentation skills with the ability to communicate complex technical issues in terms clearly understood by technical and non-technical audiences.
+ Influence others without direct lines of authority.
+ Strong collaboration and consulting skills.
+ Self motivated, self-directed and independent thinking as well as an effective team player.
+ Ability to take the most highly complex problems, requirements, or strategies; research solutions and take from concept to implementation for desired outcomes.
**Primary Location:** California, Greater Sacramento Area, Sacramento
**Organization:** Sutter Valley Hospital
**Employee Status:** Regular
**Employee Referral Bonus:** No
**Position Status:** Exempt
**Job Shift:** Day
**Shift Hours:** 8 Hour Shift
**Days of the Week Scheduled:** Monday-Friday
**Weekend Requirements:** Other
**Schedule:** Full Time
**Hrs Per 2wk Pay Period:** 80
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.
Sutter Health values and supports the unique talents and strengths that each employee brings to our organization. As a result, you are empowered to apply your passion for healing in innovative ways to care for patients and their families.
Collaborating with the best and the brightest means a dynamic, fulfilling work experience for you – and excellent, personalized care for all those we serve.