Dec 01, 2018

Supervisor, Application Support

  • Sutter Health
  • Sacramento, CA
Full time Health Care

Job Description

**Description** Position has responsibility for the supervision of Epic and/or other software application analysts supporting the needs of independent community physician programs using the Sutter EHR. The incumbent will be a subject matter expert for their specific application team, including the development, mentoring, monitoring and evaluating of team members. This position has expertise in product functionality, best practice workflows, product enhancement requests/analysis, and software upgrade impacts for their specific area of expertise, including but not limited to, Epic and other related software modules/interfaces. Position oversees business/operational impact analysis of proposed software changes, development of related educational materials, training programs, communications and customer support as appropriate. **Qualifications** **Education** One of the following is required: 4 years equivalent combination of education and experience in one or more of the following: -hardware/software application installation -hardware/software application support -hospital/medical clinic operations -customer service, especially in the healthcare field OR Clinical certification plus 2 years of clinic and client-focused experience OR 4 year degree in Health Care Administration, Information Management, Computer Science (in the Application area) or other related healthcare field Required RN or LVN plus 2 years of clinic and client-focused experience preferred. **Licensure** EPIC Certification - EPIC Preferred **Experience** Prior experience in one or more of the following is required: 2 years supervising a team or program required. 3 years related software implementation or practice management experience required. Experience supporting the implementation of complex clinical projects that require coordination of resources required. 3 years experience in provider contracting and/or claims processing required. Prior experience in managed care and/or billing and accounts receivable required. Certification, or proficiency, in Epic EHR applications appropriate for specific area of expertise required. Ambulatory or other health care application experience required. Experience analyzing clinical workflows and practice operations required. Experience with the operational aspects of the healthcare industry, including documentation standardization required. **Skills and Knowledge** Demonstrated understanding of how assigned operational areas function Ability to prioritize and lead workflow review sessions Demonstrated understanding of assigned applications Able to work effectively with clients, data processing management, technical staff and vendors Excellent organizational skills, detail-orientation and strong inter-personal skills Superior communication skills (oral and written) Public speaking and group presentation skills Skills in interpreting complex clinical concepts and technology and ability to convey them to non-technical audiences Ability to write policies, procedures and other documents for distribution Proficient in Microsoft Windows, Word, Excel, and Outlook Ability to work within and promote team environment concepts, including LEAN workflow process improvement sessions Knowledge of MS Project, MS Visio, or MS Access preferred Skills in interviewing and analysis **Primary Location:** California, Greater Sacramento Area, Sacramento **Organization:** Sutter Physician Services **Employee Status:** Regular **Benefits:** Yes **Position Status:** Exempt **Union:** No **Job Shift:** Day **Shift Hours:** 8 Hour Shift **Days of the Week Scheduled:** Monday-Friday **Weekend Requirements:** None **Schedule:** Full Time **Hrs Per 2wk Pay Period:** 80 All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

Apply Now