Jan 10, 2019

Assistant Director, Contact Center

$7,897 - $9,029 monthly
  • California State Teachers' Retirement System
  • West Sacramento, CA, USA
Full time Business Development Customer Service Government Management Other

Job Description

CalSTRS is seeking a strong, resilient leader with experience in change leadership, staff development, and business planning to serve as the Assistant Director (AD), Contact Center, for the Customer Service (CS) Division. The successful candidate will be driven, results focused, and customer service oriented.

Join a world-class organization proud to serve California’s public educators. CalSTRS provides an environment that cultivates new ideas and promotes employee success, including:

• Excellent Benefits.
• Work-life balance culture.
• High internal promotion rates.
• Award-winning staff recognition program.
• Robust training and development program.
• Dedicated workers and accessible leadership.
• Wellness program and ergonomic support for employees.

The CS Division is the first point of contact for CalSTRS’ members, beneficiaries, and other constituents. The AD oversees the production functions of CalSTRS Contact Center and collaborates with the other members of the CS leadership team to achieve CS’s performance objectives and maximize member satisfaction.

Are you interested in a unique opportunity to positively impact the lives of California’s educators?  Do you enjoy working in a fast-paced work environment, while building a healthy work culture for your staff and co-workers?

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