Do you possess top notch customer service skills? Are you looking for a part-time opportunity? (16-24 hours/week) As we expand our well-versed our client support team, we are looking for a colleague to make our team even stronger. Qualified candidates are dedicated, mature, with a can-do attitude and hunger for learning new things. Comfort and confidence on the phone combined with a sense of urgency assures that you will service all of our clients in a timely manner. What part will you play
Potential home buyers and sellers reach out to us for assistance in finding the best performing real estate agent in their area. As a part-time Customer Service Representative, you will be contacting our real estate agents and informing them about their new clients. You are seen as the face (voice) of the company. Attention to detail is a must, as you will be confirming information with the agents and through your own independent research. What we expect from you
Strong written and verbal communication skills!
Be passionate, proactive and well spoken
Take pride in your work and have great attention to detail
2+ years of experience on the phone is a must
2+ years of customer service experience (e.g. food, retail, services)
Proven ability to work with goals
Can show a high level of self-motivation
Flexibility with changing business needs
Ability to tailor company message for clients and agents of different backgrounds
Professional phone etiquette - be pleasant, quick on your feet, and efficient
Willingness to keep learning and contribute to the company’s culture
Can remember a lot of new information and is able to multitask
Is computer savvy combined with fast and accurate typing skills
What we offer
A very competitive salary: $16 an hour
A place at one of Sacramento's Best Places to Work (Finalists in 2016 and 2017)
Warm, fun, welcoming and startup-like work environment
A well built and engaging training program with an in-house trainer
Great perks, like weekly catered breakfasts and lunches, our Holiday parties (hotel rooms provided!), team building outings (including plenty of food & drinks of course), and more
No drama and no requests for overtime
About ReferralExchange ReferralExchange is a fast-growing San Francisco tech firm with a large presence here in Sacramento. We connect residential home buyers and sellers with one of our 23,000 top-performing real estate agents, covering the entire United States. Our members exchange leads when they have business that they can’t support. We create a win-win situation where real estate agents get paid part of the closing cost, just by providing a successful referral. We made 120,000 matches in 2016 between real estate agents and home buyers/sellers. The Operations Team is a tight-knit, high energy group, who pulls together to conquer problems. We are small but nimble, so everyone pitches in to help at all parts of the business as needed. We love what we do and look forward to coming to work at an office with a stocked kitchen and coffee at the ready.
We offer a fun, collaborative workplace, with a team that is dedicated to connecting consumers to the best local real estate agents through a combination of technology and customer support. We are an energetic and passionate team of 150 employees working out of 3 offices that welcomes input, values innovation, and gives you a chance to learn and grow. We are very proud to say that we were a finalist for “2016& 2017 Best Employer in Sacramento”, have received 5-star reviews on numerous career websites, and have a 93/100 employee engagement score.