Jan 28, 2019

Customer Service Representative

$34,000 - $37,500 yearly
  • ReferralExchange
  • Sacramento, CA, USA
Full time Customer Service Real Estate

Job Description

Are you looking for that perfect work-life balance? A company where smart ideas and hard work pays off? ReferralExchange is looking for customer experience focused professionals. Send us your application today!

What part you will play

Potential home buyers and sellers reach out to us for assistance in finding the best performing real estate agent in their area. We talk to every single one of them and connect them with the top three realtors in their area that best match their needs. As Customer Service Representative, you will be their first point of contact and act as the face (voice) of the company. Attention to detail is a must, as you will be confirming information with clients through outbound phone calls and your own independent research.

About you

As we expand our well-versed team of Customer Service Representatives, we are looking for a colleague to make our team even stronger. Qualified candidates are dedicated, mature, with a can-do attitude and hunger for learning new things. Comfort and confidence on the phone combined with a sense of urgency assure that you will service all of our clients in a timely manner.

What we need from you

  • Continuous growth in your education and career
  • Creativity and imagination to think out of the box
  • An ambitious mindset and result-driven attitude
  • Strong verbal and written communication skills
  • Be passionate, proactive and well spoken
  • Pride in your work and great attention to detail
  • Proven ability to meet and exceed goals
  • A high level of self-motivation and organization
  • Flexibility with changing business needs
  • Ability to tailor company message for clients and agents of different backgrounds
  • Professional phone etiquette - be pleasant, quick on your feet, and efficient
  • Willingness to keep learning and positively contribute to the company’s culture
  • Ability to apply new information and multi-task
  • Savvy computer skills combined with fast and accurate typing
  • A California real estate license within 270 days of hire (company paid)

What we offer

  • A very competitive salary: $34,000 - $37,500 annually + discretionary bonuses
  • Internal growth opportunities based on performance, not years of service.
  • 3 weeks paid vacation on top of paid Holidays
  • 401(k) plan with company matching contributions
  • Medical, Dental, Vision and Insurance benefits on day one
  • Warm, fun, welcoming and startup-like work environment
  • A well built and engaging training program that will advance your career
  • Great perks, like weekly catered breakfasts and lunches, our Holiday parties (hotel rooms provided!), team building outings (including plenty of food & drinks of course), and more
  • No drama and no requests for overtime

About ReferralExchange

ReferralExchange is a San Francisco based tech company that combines cutting-edge algorithmic approaches with a dedication to exceptional customer service. We connect home buyers and sellers with the top three real estate agents that best match their needs. Our sophisticated data and customer support teams analyze our network of 23.000 agents from leading firms to find the best match.

We are a medium size company with a small company feel and small company growth opportunities. We have a strong core business that is fueling our innovation and helps us expand our business even farther.

We are a highly collaborative team. Our weekly schedule sets aside time for us to meet and discuss projects or issues we are currently working on and solicit help from the group. Showing initiative and solving problems is expected in our company, and we compensate accordingly. We cultivate a ‘work hard. play hard’ mentality which means that the challenges can be great and you might work up a sweat, but we have fun together and respect your personal time.

And for bragging rights - ReferralExchange was a 2016, 2017 and 2018 finalist for “Best Places to Work” in Sacramento.

For more information, please visit our website: www.referralexchange.com or read about us on independent websites like Inman news / Glassdoor etc.



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