Apr 22, 2019

Caesars Rewards Representative

  • Harrah's Northern California
  • 4640 Coal Mine Road, Ione, CA 95640, USA
Full time Customer Service Hospitality-Hotel

Job Description

Job Summary:

The Caesars Rewards Representative is responsible for enthusiastically promoting all aspects of the Caesars Rewards program and its benefits, including the Caesars Rewards Visa card.  Representatives will welcome and greet guests at the Caesars Rewards Center and the Bus Center creating an atmosphere of fun and excitement.  Representatives will also provide guests with information about promotions and events, and be familiar with and have the ability to “suggest” various property venues, amenities and activities.

Qualifications:

  • High school diploma or GED
  • Previous experience in a customer contact position
  • Able to type 40 WPM and navigate several computer programs at one time
  • Able to maintain composure and provide excellent guest service under difficult circumstances
  • Must be able to work any day of the week and any shift 
  • Must be at least 21 years of age
  • Must be able to read, write, speak, and understand English 
  • Must be able to get along with teammates and work as a team 
  • Must be able to meet appearance standards as outlined in the Employee Handbook

Essential Job Functions:

  • Welcome and greet guests at the Caesars Rewards Center and the Bus Center
  • Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits
  • Offer and promote the Caesars Rewards Visa card and successfully meet the minimum established monthly goals for Visa acquisition
  • Provide accurate information to guests regarding on property promotions & events and direct marketing offers
  • “Suggest” and recommend to various venues, outlets and amenities to enhance the guest’s experience while on property
  • Create a fun and excitement while interacting with guests
  • Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome
  • Be able to take direction and coaching from Supervisors and Leads in an upbeat and positive manner
  • Embrace the changes that are routinely made in a marketing program that continues to evolve and grow
  • Comply with all Caesars Rewards department policies & procedures and Caesars Rewards brand standards
  • Maintain data integrity and confidentiality when working with guest accounts
  • Comply with all Internal Control policies and procedures
  • Comply with all state, federal and tribal regulatory policies and procedures 

Physical, Mental & Environmental Demands:

  • Able to lift and/or carry objects weighing up to 30 pounds
  • Able to stand for long periods of time 
  • Able to meet service standards throughout the shift
  • Able to respond to visual and auditory cues
  • Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk
  • Able to work in areas containing second hand smoke 
  • Able to work in noisy environment
  • Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies

Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes


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