Casino Operations Assistant Manager

  • Harrah's Northern California
  • 4640 Coal Mine Road, Ione, CA 95640, USA
  • Jan 06, 2020
Full time Customer Service Hospitality-Hotel Management

Job Description

Job Summary:

Supervises for the operations of Slot Operations and Casino Beverage, placing special emphasis on guest service while securing casino assets. Monitoring the day to day operations ensuring compliance with federal, state, and gaming laws. Create a positive employee experience through motivation and coaching.


  • High school diploma required. 
  • One-year casino experience required, preferably in slot operation. 
  • Must possess strong supervisory and leadership skills. 
  • Previous guest contact experience required. 
  • Must possess a thorough understanding of slot floor operations. 
  • Must have strong knowledge of the various internal written and verbal codes/abbreviations. 
  • Must project professionalism and possess excellent verbal and written communication skills. 
  • Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations and Beverage service is required. 
  • Must be able to get along with co-workers and work as a team. 
  • Must present a well-groomed appearance.

Essential Job Functions:

  • Responsible for supporting the VP of Marketing & Casino Operations in all departmental initiatives related hiring, training, and process/procedure development

  • Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level. Responsible for monitoring staffing levels, bank/floor assignments daily and weekly schedules to include breaks.

  • Directly responsible for training Slot, Beverage and Valet employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities.

  • Monitors compliance with all established company, departmental and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations.

  • Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals. 

  • Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.

  • Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules.

  • Maintains security of all games, money, and employees.

  • Takes advantage of opportunity to build long term relationships with customers.

  • Routinely strives to build and maintain rapport with Guests and handles customer disputes, making every effort to achieve customer satisfaction. 

  • Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.

  • Monitors the performance of all employees and provides training and coaching as necessary.

  • Make recommendations to the Operations Manager to improve the efficiency of the department and build business.

  • Builds a rapport and coordinates daily functions with support service departments.

  • Acts as role model and always presents oneself as a credit to Harrah's and encourages others to do the same. 

  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

  • Conducts Performance Reviews

  • Makes or recommends wage increases and promotions

  • Provides for safety and security

  • Handles employees' complaints or grievances

  • Recommends disciplinary action or disciplines employees

  • Plans work

  • Supervises and monitors work

  • Ensures departmental compliance with all regulatory, internal controls, policies and procedures.

  • Supervises staff performance as pertains to department procedures, customer service and compliance with Indiana Gaming regulations.

  • Verifies and reviews jackpot transactions.

  • Complies with IRS and internal controls regarding payouts.

  • Administers coaching and provides staff development. Leads staff in proper performance of duties.

  • Assist patrons, investigates complaints and provides resolution.

  • Ensures service equipment is handled safely and with reasonable care.

  • Responsible for keeping current on staff and supervisory trainings to include: quality guest service, responsible gaming, safety and sanitation, and alcohol awareness.

  • All other job duties as assigned 

Physical, Mental & Environmental Demands:          

  • Must be able to maneuver to all areas of the casino. 

  • Must be able to lift up to 40 pounds. 

  • Must be able to bend, reach, kneel, twist and grip items. 

  • Must be able to walk and be on feet for long periods of time. 

  • Must have a sense of urgency and keep up with fast paced business practices. 

  • Must be able to work in stressful situations.  Must possess basic math skills. 

  • Must be able to read, write, speak and understand English. 

  • Must be able to respond to visual and aural cues.

  • Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights.

  • Must be able to work a varied schedule including holidays, nights and weekends as needed 

Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes