Mar 14, 2019


  • Harrah's Northern California
  • 4640 Coal Mine Road, Ione, CA 95640, USA
Full time Customer Service Hospitality-Hotel Management

Job Description

Job Summary:

Assists the Facilities & EVS Manager with the overall day-to-day operations of a diverse work force in the Environmental Services Department.  Ensures cleanliness of casino areas through teamwork. Supervises the shift operations of EVS Heavy Duty Cleaners.  Inspects individual employee performance against company standards Enters work records appropriately and contributes to the appraisals and development plans of EVS teammates.


  • Minimum two years supervisor or lead experience in EVS/Housekeeping, or related field preferred. 

  • Experience supervising large work teams a plus. 

  • Must possess strong people skills and problem solving ability. 

  • Knowledge in computer operation is essential. 

  • Must have a strong understanding and working knowledge of cleaning chemicals, cleaning techniques, and cleaning equipment. 

  • Knowledge of HAZZ, COMM and BBP is essential.  

  • Must be able to converse, read, and write English. 

  • Must have flexible schedule and be able to work any day/any hours. 

  • Must be able to get along well with others and work as a team. 

  • Must present a well-groomed appearance. 

    Essential Job Functions:

  • Responsible for interviewing, training, and selecting employees for the department

  • Supervises all cleaning operations and department personnel during assigned shifts. 

  • Supervises the cleaning and follow up of facilities and equipment. 

  • Contributes and assist in the evaluation of employee performance reviews. 

  • Provides and administer all new hire training. 

  • Responsible for scheduling, disciplinary actions, payroll and inventory and purchasing procedures. 

  • Accountable for follow-through with department walk-thru, special cleaning projects and the maintaining of department cleanliness standards.  

  • Respond to and handle employee complaints (grievances) in a timely and efficient manner.

  • Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).

  • Maintains and controls department inventory, i.e.; paper goods, chemicals, equipment.

  • Maintains daily shift log indicating, but not limited to, employee incidents, irregularities that may arise and information necessary to the successful conduct of subsequent shifts

  • Works a flexible schedule including weekends, evenings and holidays. 

  • Works a reasonable amount of overtime when required

Physical, Mental & Environmental Demands:          

  • Must be able to lift 50lbs.

  • Must be able to maneuver in and around casino and public areas. 

  • Must be able to perform the physical duties of line employees in emergencies. 

  • Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. 

  • Must be able to speak distinctly and persuasively to others. 

  • Must be able to respond to visual and aural cues. 

  • Must be able to tolerate areas containing second hand smoke.

Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. 

Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Apply Now