Jul 07, 2019

Table Games Dual Rate Supervisor

  • Harrah's Northern California
  • 4640 Coal Mine Road, Ione, CA 95640, USA
Full time Customer Service Hospitality-Hotel Management

Job Description

Job Summary:

The Table Games Dual Rate Supervisor will serve as a supervisor and dealer, when needed. As a supervisor they will oversee the operations of selected table games in an assigned pit. In both roles they will ensure world-class hospitality, building loyalty, and creating legendary experiences for both guests and employees. Both roles are fast-paced and require operational savvy, unwavering enthusiasm and resilience, and a passion for excellence.

Qualifications

  • Must possess strong coaching and leadership skills.

  • Demonstrated ability to communicate effectively, both verbal and written.

  • Demonstrated ability to deal effectively with employees at all levels.

  • Strong organizational and analytical skills.

  • Computer literacy.

  • Ability to handle complex and emotional issues.

  • Act as a role model to other employees and always leads by example.

  • Adhere to all regulatory, company and department policies and procedures.

  • Must project professionalism and possess excellent verbal and written communication skills.

  • Professional appearance.

  • Team player.

Essential Job Functions:

Supervisor Duties

  • Leads and supports table games dealers in order to create legendary customer service.

  • Ensures table games dealers have the training, tools and mindset to enable them in their positions as service professionals.

  • Ensures operational and game integrity.

  • Tracks guest play and relays all pertinent information to immediate Supervisor

  • Settles minor disputes in a professional and timely manner

  • Handles guest concerns quickly and efficiently

  • Executes changes in table games limits to meet the customer demand and needs of the business

  • Informs Asst. Shift Manager and Surveillance team of unnatural or irregular play

  • Maintains bank floats

  • Reports significant cash and check transactions

  • Verifies issuance of credit after all necessary signatures are confirmed

  • Verbally informs Asst. Shift Manager of disputes on game

  • Knows and abides by Ohio CCC regulations, internal controls and company policies and procedures

  • Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same

  • Works a flexible schedule including weekends, evenings and holidays. 
  • Works a reasonable amount of overtime when required.

  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

Dealer Duties

  • Delivers great customer service by dealing all games offered by Horseshoe Cincinnati in a friendly and helpful manner with an upbeat/positive attitude.

  • Assists in training guests not familiar with various table games products.

  • Promotes table and poker games and serves guests while standing on dead games.

  • Demonstrates an effective working knowledge of dealing policies and gaming procedures

  • Deals games in accordance with internal controls, state and federal gaming regulations and company policy.

  • Able to maintain applicable departmental dealer efficiency metrics.

  • Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game

  • Always presents oneself as a credit to the company and encourages others to do the same

  • Safeguard casino assets.

  • Responsible for the protection and control of the game.

  • Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in Horseshoes Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities.

  • Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.

  • Advises Floor Supervisor of any disputes or arguments that may arise during the game.

  • Support and maintain Horseshoe courtesy guidelines at all times.

  • Promote outstanding guest relations.

  • Perform other duties as assigned.

  • Assists in training guests not familiar with various table games products.

  • Demonstrates an effective working knowledge of dealing policies and gaming procedures.

  • Able to maintain applicable departmental dealer efficiency metrics.

  • Presents oneself in a polished, professional and service-minded way and encourages others to do the same

Physical, Mental & Environmental Demands:          

  • Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks. 
  • Must be able to lift up to 40 pounds. 
  • Must be able to bend, reach, kneel, twist and grip items. 
  • Must be able to walk and be on feet for long periods of time. 
  • Must be able to respond calmly and handle many customer demands in a fast pace environment.   Responds to visual and aural cues. 
  • Must be able to memorize game rules and procedures. 
  • Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. 
  • Must possess good manual dexterity for quick and accurate handling of chips, cards and money. 
  • Must have excellent vision (including peripheral) to protect the games. 
  • Must be able to read, verify and sign appropriate documents relating to the game in a small area. 
  • Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. 

Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes


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