Apr 17, 2019

Valet Lead

  • Harrah's Northern California
  • 4640 Coal Mine Road, Ione, CA 95640, USA
Full time Customer Service Drivers Hospitality-Hotel

Job Description

Job Summary:

Oversees the Valet Parking Attendants and Booth Attendants.  Parks and retrieves customer’s passenger vehicles, while providing excellent customer service.


  • Previous experience as a Valet Parking Attendant is preferred. 

  • Must possess excellent communication skills, with the ability to express oneself in a professional, clear and concise fashion. 

  • One-year previous customer service experience is preferred, with the ability to provide courteous, friendly and efficient service.

  • Must be able to present a valid California driver’s license record with no moving violations or traffic citations in the past 5 years. 

  • Must be able to work any day of the week and any shift.

  • Must be able to get along with co-workers and work as a team. 

  • Must present a well-groomed appearance.

Essential Job Functions:

  • Responsible for coordinating breaks, ensuring that training and training follow-up is accomplished, handles guest complaints, gives out WOW’s, and coaches employees. 

  • Ensures the proper running of the department and that all service standards are being met. 

  • Follows daily schedule to ensure that all employees are clocking in and out as scheduled. 

  • Acknowledges, greets and converses in English with customers who leave their car in Valet for parking. 

  • Drives and parks cars to designated area of Harrah’s parking lot. 

  • Safely returns any cars from the Valet parking area back to customers.

  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

  • Serve as Attendant, Cashier, and assists other operations as needed. 

  • Direct traffic, monitor flow of parking and response times. 

  • Respond to guest needs or concerns.  Write incident reports as needed. 

  • When serving as a Valet Attendant, accept cars, write tickets, manage key control, return cars safely and promptly, run/jog always to ensure promptness, urgency and to role model for others. 

  • When serving as a Valet Cashier, run point of sale system, charge guests accurately, tender payments, manage the automated parking system, call for retrievals, run reports, check coats and bags as needed. 

  • Monitor friendliness and urgency of staff. Provide guidance and reminders to implement policies and procedures.  Provide feedback on performance, including positive behavior as well as infractions/concerns to supervisors.  

  • Monitor staffing and delivery times to provide observations and suggestions to supervisors. 

  • Sets high personal standards for performance and encourages others to do the same. 

  • Implements initiatives to improve the employee experience and employee opinion ratings. 

  • Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain. 

  • Works a flexible schedule including weekends, evenings and holidays. 
  • Works a reasonable amount of overtime when required.
  • Any and all other job duties as assigned 

Physical, Mental & Environmental Demands:

  • Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 115 degrees and as cold as 10 degrees. 
  • Must be able to run for extended periods on all types of surfaces, as well as, up and down stairs. 
  • Must be able to drive all types of passenger vehicles with automatic or manual transmissions in a safe fashion. 
  • Must be able to respond to visual and aural cues. 
  • Must be able to speak English clearly.

Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

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