Apr 17, 2019

VIP Marketing Host

  • Harrah's Northern California
  • 4640 Coal Mine Road, Ione, CA, USA
Full time Customer Service Hospitality-Hotel Marketing Retail Sales

Job Description

Job Summary:

Enhances the growth of gaming revenues through the development of our customer base.  Maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests.

Qualifications

  • Must have proven track record of personally providing excellent customer service.  

  • Must possess excellent interpersonal, communication, team-building and problem-solving skills. 

  • Must be willing to work any shift when necessary. 

  • Must be able to speak, read, write and understand English. 

  • College degree in Marketing, Hotel or Business preferred but not required. 

  • Must be able to get along with co-workers and work as a team. 

  • Must present a well-groomed, professional appearance.

Essential Job Functions:

  • Maintains close ties with targeted guests through personal contact by phone and in person. 
  • Greets guests in the casino and participates in social events and special promotions. 
  • Anticipates guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations. 
  • Effectively uses telemarketing, mail and other marketing techniques to increase visitation patterns among target customers. 
  • Uses sound judgment and makes good decisions in accordance with established guidelines. 
  • Handles difficult guests and situations in a calm, professional and prudent manner. 
  • Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.

Physical, Mental & Environmental Demands:          

  • Must be able to continuously maneuver around office. 
  • Must be able to move quickly around property. 
  • Must be able to bend, crouch, kneel, twist and work at a desk. 
  • Responds to visual and aural cues.
  • Must be able to work independently and proven to be self-motivated. 
  • Must be able to speak, read, write and understand English. 
  • Must have the manual dexterity to operate a computer and other necessary office equipment. 
  • Must be able to respond calmly and make rational decisions when handling guest’s needs. 
  • Must be able to tolerate areas containing second hand smoke.

Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes


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