Feb 13, 2019

Voice of Customer Analyst

  • Sutter Health
  • Sacramento, CA
Full time Health Care

Job Description

**Position Overview:** The VOC Analyst reports directly to the VOC Manager and has day to day responsibility for data analytics, modeling scenarios, handling short turnaround requests and building Tableau visualizations and other reporting for multiple stakeholders throughout the Sutter Health organization. This position serves as a support liaison for the dashboard and other committees focused on organizational goals and improving patient outcomes. This role is also focused on mining VOC datasets to support other organizational initiatives, and on partnering with other Research and Insights team members to cross fertilize data and insights to further the goal of building and maintaining a comprehensive insights engine. The Voice of Customer team is responsible for patient surveying at Sutter Health. As such, the VOC team acts as liaison between the survey vendor and the patient-facing staff at each of the locations. In addition to ensuring that all surveying is taking place per the approved contracts, the duties of the VOC also include monitoring of the survey process so that regulatory requirements are followed and that patient response data is timely, accurate, and actionable. **Qualifications:** **Education** + Bachelor's Degree in Accounting, Finance, Business or related field or equivalent education/experience required **Experience** + 5+ years' experience with data analysis in thehealthcare industry + Intermediatelevel experience with Tableau or comparable Business Intelligence reportingtool (MicroStrategy, Cognos). Tableau certification highly desirable. + Advanced capabilities with Excel, Accessand other analytical tools to enable forecasting and modeling to answeradvanced business questions + Experience in project management; synthesizing diverseand complex information into usable intelligence and proven ability incommunication, influencing, and mentoring skills. + Extensive proven results in application of strategicand financial analysis. + Demonstrated ability to collaborate and work in amatrix management environment. + Exposure to data science programming languages,like R or Python, preferred **Organization:** Sutter Health System Office **Employee Status:** Regular **Benefits:** Yes **Position Status:** Non-Exempt **Union:** No **Job Shift:** Day **Shift Hours:** 8 Hour Shift **Days of the Week Scheduled:** Monday-Friday **Weekend Requirements:** None **Schedule:** Full Time **Hrs Per 2wk Pay Period:** 80 All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

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