Supervises the daily operations of Cache Creek Casino Resort’s restaurants as assigned. Insure a high quality of dining experience for all guests through continuous training of service staff and open communication with all support departments. Identify areas of opportunity to improve work flow, guest service and communicate those areas to the outlet manager and the Assistant Director of Food and Beverage.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Promote Cache Creek Casino Resort in a positive manner, and practice the R.I.C.H. philosophy.
Performs administrative duties in assigned revenue center to include: scheduling of staff, ordering of supplies, attendance tracking, coaching and counseling.
Maintain open communication with all support departments, restaurant managers, and restaurant assistant managers.
Maintain accurate inventories of all equipment and Food & Beverage products.
Proficient in Eatec requisition system, POS system, ResPak system, and other technology used to conduct the business of the outlet.
Maintain all Manager/Assistant Manager administrative duties associated with the financial performance of the assigned outlet.
May supervise multiple revenue centers at any given time.
Work a variety of shifts, hours and days of the week without restrictions.
Assist in the training of Assistant Managers and other staff members as assigned.
Perform beverage and food inventories as assigned.
Work with training manager to ensure training, standards, and certifications are to standard.
Assist restaurant managers training of staff on all sequence of service standards.
Perform table visitations with guests.
Attend scheduled meetings.
Other duties may be assigned.
Supervise a total of 10-14 employees in the assigned restaurant. Is responsible for the overall direction, coordination, and evaluation of the assigned revenue center. Carries out supervisory responsibilities in accordance with the organization's policies and procedures. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience and/or Education
One year of experience as a Food & Beverage Supervisor/Assistant Manager in high volume, full-service restaurant, or similar customer service environment. Experience as a server is required. Ability to handle high stress situations. High level of patience is required. Proficient in using Microsoft Excel, Outlook, and Word. Must enjoy working with people.
Must be at least 21 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License.
Serve Safe and “TIPS” Alcohol Awareness Certificate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this Job, the employee is occasionally exposed to second hand tobacco smoke; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually loud.